Norma Espinoza
San Antonio,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Photographer
Self-employeed
San Antonio, Texas
03.2021 - Current
- Captured high-quality images for diverse clients and events.
- Edited and retouched photos using industry-standard software tools.
- Collaborated with clients to understand their vision and requirements.
- Managed photography projects from concept through final delivery.
Social Media Manager
Self-employeed
San Antonio, Texas
03.2021 - Current
- Developed and executed comprehensive social media strategies across multiple platforms.
- Created engaging content tailored to target audiences for brand promotion.
- Managed social media calendars to ensure timely posting and audience engagement.
- Managed website updates, ensuring compatibility across various browsers and devices.
- Conducted regular website maintenance to optimize performance and security protocols.
Graphic Designer
Self-employeed
San Antonio, Texas
03.2021 - Current
- Created visually appealing graphics for marketing materials and social media platforms.
- Collaborated with cross-functional teams to develop cohesive branding strategies.
- Utilized design software to produce high-quality digital and print assets.
- Managed multiple design projects under tight deadlines while ensuring quality standards.
Communications Coordinator
St. Marys University
San Antonio, Texas
11.2021 - 03.2025
- Developed communication strategies for university events and initiatives.
- Coordinated social media campaigns to enhance university engagement.
- Managed content creation for newsletters and press releases.
- Collaborated with departments to align messaging with university goals.
- Edited and proofread materials for clarity and accuracy before distribution.
- Supported crisis communication plans during emergencies or critical situations.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Monitored media coverage related to company initiatives and identified potential issues or opportunities for proactive engagement.
- Created content for multiple social media channels.
- Generated ideas for creative campaigns that drive brand awareness and engagement.
- Managed website content including design updates, graphics creation, copywriting.
- Ensured compliance with all relevant regulatory requirements relating to communications activities.
- Facilitated communication between departments to ensure effective cross-functional collaboration on projects.
Paralegal Assistant
Espinoza Law Firm
San Antonio, Texas
03.2021 - 10.2021
- Assisted attorneys in preparing legal documents and case files.
- Conducted legal research using various online databases and resources.
- Organized and maintained case management systems for efficient access.
- Drafted correspondence and filed documents with the court as required.
- Coordinated meetings between clients and legal staff to facilitate communication.
- Reviewed and summarized legal documents for attorney review and analysis.
- Prepared trial binders and exhibits for court proceedings as needed.
- Screened incoming calls from potential clients seeking legal advice.
Sales Lead
T-Mobile
San Antonio, Texas
02.2018 - 10.2018
- Led daily sales meetings to align team objectives and strategies.
- Trained new sales associates on product knowledge and sales techniques.
- Assisted in inventory management to ensure product availability for customers.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
Cashier Team Lead
Express Clothing
San Antonio, Texas
07.2017 - 12.2017
- Supervised cashier team to ensure efficient customer service at busy retail location.
- Trained new cashiers on register operations and customer interaction best practices.
- Managed daily cash handling procedures for accuracy and compliance with company policies.
- Assisted customers with transactions, resolving issues to enhance shopping experience.
Caterer
Heavenly Gourmet Llc
San Antonio, TX
06.2017 - 07.2017
- Managed inventory of supplies and ensured timely replenishment before events.
- Collaborated with clients to finalize menu options and event details.
- Set up dining areas, including table arrangements and decoration according to client requests.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Handled customer inquiries and provided information about menu items offered.
Sales Manager
Aldo Groupe - Aldo Shoes
San Antonio, TX
01.2016 - 06.2017
- Managed daily sales operations to achieve store targets and maintain customer satisfaction.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Analyzed market trends to identify opportunities for improving store offerings.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted performance reviews to evaluate staff effectiveness and identify development areas.
- Facilitated team meetings to communicate goals, share feedback, and motivate employees.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
Education
Bachelor of Arts - Communication Studies
St. Mary's University
San Antonio, TX12.2020
Skills
- Photography
- Client collaboration
- Project management
- Content creation
- Brand development
- Website maintenance
- Creative thinking
- Effective communication
- Team collaboration
- Client relations
- Client engagement
- Relationship building
- Active listening
- Organizational skills
- Public speaking
- Problem-solving
- Customer service
- Team management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Communications Coordinator
St. Marys University
11.2021 - 03.2025
Photographer
Self-employeed
03.2021 - Current
Social Media Manager
Self-employeed
03.2021 - Current
Graphic Designer
Self-employeed
03.2021 - Current
Paralegal Assistant
Espinoza Law Firm
03.2021 - 10.2021
Sales Lead
T-Mobile
02.2018 - 10.2018
Cashier Team Lead
Express Clothing
07.2017 - 12.2017
Caterer
Heavenly Gourmet Llc
06.2017 - 07.2017
Sales Manager
Aldo Groupe - Aldo Shoes
01.2016 - 06.2017
Bachelor of Arts - Communication Studies
St. Mary's University
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