Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Norma Evans

Norma Evans

Customer Service Representative
Buffalo,NY

Summary

My objective is to find a career home at an organization that will utilize my decades of customer service experience to better improve their customer satisfaction. I am a passionate leader, that enjoys using my strong communication & organizational skills to help an organization provide their customer base with the best customer service experience as possible. Authorized to work in the US for any employer

Overview

10
10
years of professional experience

Work History

Checkout Advocate

Target
06.2024 - Current
  • Tender Customer Transactions
  • Provided information on store promotions and discounts, increasing sales of featured products.
  • Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
  • Customer Service
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Customer Service Representative

Tops Friendly Markets
04.2020 - 05.2024
  • Customer Service
  • Tender Customer Transactions
  • New Hire Training
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Credit Associate

Center One
01.2015 - 09.2018
  • Uploaded completed applications to appropriate credit system.
  • Reduced delinquency rates by proactively monitoring credit accounts and taking appropriate actions when necessary.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Conducted thorough due diligence on prospective borrowers to minimize risk exposure while maximizing profitability opportunities.

Education

High school or equivalent - Business

South Park High School
Buffalo, NY
06-1982

Skills

  • Customer Service (10 years)
  • Money Handling (10 years)
  • Training & Development (10 years)
  • Patience and empathy
  • Professionalism and courtesy
  • Cash handling expertise
  • Payment processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balancePaid sick leavePaid time offWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Checkout Advocate

Target
06.2024 - Current

Customer Service Representative

Tops Friendly Markets
04.2020 - 05.2024

Credit Associate

Center One
01.2015 - 09.2018

High school or equivalent - Business

South Park High School

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