Norma Fulford

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

09/10/23 Managers Award0

11/06/22 Time Off and Monetary Performance Award

08/14/22 Special Act Award

06/19/22 Manager’s Award

11/07/21 Time Off and Monetary Performance Award

• Provide administrative and case processing support to multiple managers and groups consisting of professional and technical employees remotely and on post-of-duty.
• Access IDRS command codes and proficient in IDRS/AIMS and RCCMS for maintaining cases in EP Groups.
• Manage changes in RCCMS and IDRS/AIMS systems to ensure affected employees are notified of updates.
• Perform monthly Inventory Validation checks resulting in zero-error rates.
• Interact with employees to ensure proper procedural requirements are followed.
• Manually and electronically prepare folders, case files, forms, acknowledgements, closing documents.
• Verify accuracy of taxpayer information against data in IRS Systems.
• Routinely access IDRS for case research and provide updates to agents.
• Communicate with the Closing Unit to ensure timely processing of cases.
• Identify and report issues with RCCMS system and work with personnel to make changes.
• Developed a Power Point training session for the IAT program.
• Maintain reports in the Shared Group folders.
• Monitor reports and material, review outgoing correspondence.
• Utilize IRS publications and systems for research and documentation.
• Proficient in SETR program and train new employees.
• Proficient in Microsoft Office Suite, EDS, IRM’s/SERP Research and E-Fax.
• Elevate group procedures and review with manager and agents.
• Receive telephone calls, faxes, e-fax, visitors into the office.
• Maintain manuals, newsletters, IRM’s, office records and books.
• Retrieve and control incoming and outgoing mail and suspense items.
• Coordinate with agents and the Area Program Assistant to order and maintain supplies.
• Maintain Group Outlook calendars, emergency contact cards, group phone listings.
• Great rapport with EP and EO Agents in local and distant POD’s.
• Arrange group conferences; agenda, minutes, supporting documents.
• Work independently with minimal supervision.
• Prioritize work based on deadlines, date order, frequently using a tickler, files, calendar.
• Continue Administrative Education through ELMS, Skillsoft, IRS University classes.

• 09/10/23, Managers Award
• 11/06/22, Time Off and Monetary Performance Award
• 08/14/22, Special Act Award
• 06/19/22, Manager’s Award
• 11/07/21, Time Off and Monetary Performance Award

• TE/GE Administrative CPE Classes: Problem Solving, Writing Skills, IDRS, IVL Training, SETR, Career Planning, MS Office, Communication Training, Career Planning, Relationship Mgmt. and Rapport, IRDS Command Codes
• IRS University Webinars: Screen Shots 101, Effective Presentations, Outline Etiquette, Admin Pro
• Various Books 24x7 Readings
• Yearly Required Briefings: UNAX Awareness, Information Systems Security, Privacy and Disclosure, Physical Security Briefing, Ethics Overview, No Fear Act
• Skillsoft Classes: Basic Presentation Skills, The Plain Writing Act, Advancing Your Administrative Career, Administrative Functions, Managing Your Email, Guidelines for Using Email, “Be A Better Analyst” Training Classes #1-16
• Miscellaneous Classes: Records Management Awareness, Intro to Records Management for Information Resource Coordinators, Travel Card Refresher, Leadership Skill Building Basic and Intermediate, Concur Training, Leave Bank and Leave Share, Softphone and Voicemail, Preparing for Windows 7 and Office 2010, Career Learning Plan, Leadership Skills, Microsoft Office Suite, ELMS Employee/Manager Overview, and many others.