Norma Garcia
Highland,CA
Summary
Seasoned District Human Resources Manager with background in overseeing HR operations across multiple locations. Skilled in developing strategic HR policies, improving employee retention rates, and enhancing overall staff productivity. Known for fostering strong relationships with stakeholders at all levels and ensuring compliance with employment laws and regulations. Promoting diversity and inclusion. Past roles underscore impact on improved organizational efficiency through strategic workforce planning and management. Influenced without authority and change management.
Overview
17
17
years of professional experience
Work History
District Human Resources Manager
The Home Depot Inc
Orange, CA
CA - 06.2024
- Ensured effective HR Review, success planning and development of pipeline for all stores
- Ensuring consistent quality in selection, assimilation and training of all salary leaders including change management
- Coordinated job fairs, local hiring and to ensure all stores were staffed at all times
- Facilitating, monitoring and supporting the performance management process in a timely manner
- Handled all Associate Relations cases and investigations, provided partnership and counsel on termination and demotions
- Partnered with leadership team to engage and coach associates on customer service culture
- Ensure effective company recognition and communication processes
- Served as first responder for labor, workplace violence and similar events for resolutions
Human Resources Coordinator
Stater Bros. Corporate Headquarters
San Bernardino
02.1987 - 03.2004
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Resolved discrepancies between claimant's reported income and employer's reported wages.
Education
Bachelor of Arts - Liberal Arts of Science with Environmental
University of Redlands
Redlands, CA12-2004
Skills
- Workforce Planning
- Employee Relations/Investigations
- Talent Acquisition
- Onboarding and Orientation
- Compensation and benefits
- Organizational Development
- Performance Appraisal
- Succession Planning/Retention strategies
- Internal Communications
- Diversity and Inclusion
- Corrective Action Planning
- Employee Onboarding
- Talent management
Timeline
Human Resources Coordinator
Stater Bros. Corporate Headquarters
02.1987 - 03.2004
District Human Resources Manager
The Home Depot Inc
CA - 06.2024
Bachelor of Arts - Liberal Arts of Science with Environmental
University of Redlands
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