Norma Garcia
El Paso,TX
Summary
Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Accomplishments Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Assisted with payroll preparation and entered data into cumulative payroll document.
Overview
25
25
years of professional experience
Work History
Inventory Control Coordinator II
Tommy White Supply
08.2022 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed data entry policies and procedures in compliance with company standards.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Organized, sorted, and checked input data against original invoices.
- Completed data entry tasks with accuracy and efficiency for 20+ customers..
- Entered data into four applications depending on customer specifics.
- Followed established procedures to enter and process invoices per customer specifics and preferences.
- Updated and maintained customer information, documents and records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry disputes and re-submitted invoices in a timely manner.
- Completed data entry to record call notes, suggestions and questions.
- Provided administrative support with accurate document preparation and data entry.
- Monitored data entry processes and completed the process for any approved invoices on a daily basis.
- Reduced order discrepancies by meticulously reviewing purchase orders and shipment documentation.
Inventory Control Specialist
Tommy White Supply
06.2017 - 08.2022
- Completed physical inventory counts once yearly.
- Audited and corrected discrepancies in inventory numbers.
- Compiled invoices and ensured accuracy prior to input.
- Complete end of day report by scanning records and uploading into the system.
- Identified certain errors and reported to necessary departments for corrections.
- Tracked and maintained records for Supply Store, Valve Shop and Wellhead Departments.
- Sorted documents and maintained an organized filing process.
- Reviewed completed work for compliance with regulations.
- Produced new parts reports and documents all departments on a weekly basis.
- Created new parts for all departments as needed in a timely manner.
- Received regular vendor invoices and entered for accounts payable in a timely manner.
- Regularly communicated with all departments to discuss invoices, new parts, and distribution/stock of parts.
- Create Builds and Adjustments for parts for all Departments.
- Handled day-to-day shipping and receiving overseeing more than 40 invoices per day.
Registrar/Director of Admissions and Records
Orion High School
10.2014 - 06.2017
- Orion Online Learning Midland, TX Updated grades and information on students transcripts every 27th and last day of the month.
- Managed incoming and outgoing calls from students to mentors.
- Scheduled and confirmed appointments with students for CEO.
- Provided support for CEO in managing operation work flow.
- Communicated with students via phone, email and internal messaging to obtain payments on outstanding tuition.
- Handled withdrawals, early completed courses, extension requests, course requests, VOE requests, official transcript requests and LOA inquiries in a timely manner.
- Approve all course requests every last of the month.
- Send notifications via email regarding extensions and courses ending.
- Create transcripts for credit transfer students and forward upon completion.
- Create and mail official transcripts for student's who completed a Driver's Education course on a weekly basis.
- Completed deposit slips for any incoming payments for deposits.
- Communicated on a daily basis with students and mentors regarding course work, access to courses or technical support.
- Processed authorized tuition payments every first of the month.
- Entered late fees on tuition invoices every 10th of the month.
- Send reminders regarding outstanding tuition.
- Process checks thru quickbooks every end of month for pending payments of the month.
- Create invoices thru quickbooks for customers.
- Send welcome packets and complete exit orientations for all new students.
- Request transcripts thru TREX for new students or via email or fax.
- Create transcripts when records are received for graduation planning meetings.
- Keep and maintain all students records organized and filed.
- Close out courses for currently enrolled students every 27th and last of the month.
Client Service Representative
ADP
05.2008 - 01.2013
- Incoming call representative for employees of over 25 clients assisting with paycheck questions.
- Assisted employees with specific questions on payroll and or benefits.
- Attended client specific training.
- Faxed/mailed payroll documents to employees as requested.
- Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Served as one the company's limited bilingual Spanish/English customer service representatives.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Human Resources Administrative Assistant
Cemex
01.2003 - 04.2008
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained front desk and reception area in a neat and organized fashion.
- Planned meetings and prepared conference rooms.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Created PowerPoint presentations used for business development.
- Posted open positions on company and social media website.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and distributed faxes and mail in a timely manner.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Processed and distributed garnishment and child support checks.
- Answered employee questions regarding payroll and or benefits and resolved any issues.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Managed payroll and time and attendance systems.
- Accurately processed data, validation and transmission for weekly and semi-monthly payroll.
- Responded to employee inquiries regarding payroll and timekeeping.
- Processed rehires, transfers, terminations, garnishments and withholdings.
Co-Manager
The Cleaners
01.2000 - 01.2003
- Provided customer service to customers.
- Assisted customers with pick-ups and drop-offs of laundry and or dry cleaning.
- Prepared daily deposits.
- Administered monthly inventory.
- Prepared orders in a timely-manner for pick-ups.
- Managed team of ten employees.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Trained staff to deliver outstanding customer service.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
High School Diploma - Basics
Andress High School
El Paso, TX2001
Skills
- Microsoft Office
- Excellent time management
- Fast learner
- Organized
- Skilled multi-tasker
- Deadline-driven
- Administrative support
- Attention to detail
- Inventorying
- Types 50 WPM
- Records management
- Office administration
- Time management
- Personable and outgoing
- Customer-service oriented
- Data entry
- Computer skills
- Payroll administrator
- Benefits administration
- Human resources background
- Self-motivated
- Clerical support
Timeline
Inventory Control Coordinator II
Tommy White Supply
08.2022 - Current
Inventory Control Specialist
Tommy White Supply
06.2017 - 08.2022
Registrar/Director of Admissions and Records
Orion High School
10.2014 - 06.2017
Client Service Representative
ADP
05.2008 - 01.2013
Human Resources Administrative Assistant
Cemex
01.2003 - 04.2008
Co-Manager
The Cleaners
01.2000 - 01.2003
High School Diploma - Basics
Andress High School
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