Norma Garza
Cumming,GA
Summary
Resourceful Front of House Employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to maintaining welcoming and organized front-of-house environments.
Overview
12
12
years of professional experience
Work History
Front of House Employee
Mr. Tinos Ice Cream & Taqueria
Alpharetta, GA
08.2024 - Current
- Worked with managers to report and resolve customer issues or concerns.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Conducted menu presentations and made recommendations based on guest preferences.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Front of House Employee
La Michocana
Cumming, GA
08.2012 - 06.2024
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Greeted customers and provided friendly customer service.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Performed opening and closing duties such as counting money, organizing supplies.
Education
Associate of Applied Science - Business Accountancy
INSTITUTO TECNICO COMERCIAL
Linares, Mexico07-1988
Skills
- Punctuality and reliability
- Health and safety
- Phone etiquette
- Strong work ethic
- Attention to detail
- Professional appearance
- Cash handling proficiency
- Foreign language skills
- Customer service
- Point of sale systems
- Problem-solving
- Multitasking and organization
- Time management
- New staff training
- Positive demeanor
- Basic math
Affiliations
- Arts and Crafts
- Cleaning
- Dancing
- Always working
Languages
English
Limited
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front of House Employee
Mr. Tinos Ice Cream & Taqueria
08.2024 - Current
Front of House Employee
La Michocana
08.2012 - 06.2024
Associate of Applied Science - Business Accountancy
INSTITUTO TECNICO COMERCIAL
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