Norma Gates
Bessemer,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Birmingham, Alabama
09.2022 - Current
- Assisted patients with scheduling appointments and managing healthcare needs.
- Coordinated communication between veterans and healthcare providers.
- Provided excellent customer service to veterans and their families.
- Maintained confidentiality of patient records and sensitive information.
- Collaborated with clinical staff to ensure efficient workflow in the office.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Retrieved patient files for doctors.
- Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient insurance coverage for services rendered at the facility.
Patient Encounter Specialist
UAB Whitaker Clinic
Birmingham, Alabama
10.2020 - 09.2022
- Check in patients and add on patients to clinic
- Answer telephone calls and entered demographic information
- Collect, deposit all copays and record clinic revenue
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
Clinical Office Service Specialist II
UAB Community Justice Program
Birmingham, Alabama
02.2013 - 10.2021
- Interviewed potential participants to determine eligibility.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Conducted laboratory tests to support research and development projects.
- Maintained laboratory equipment to ensure proper functioning and safety standards.
- Prepared samples for analysis following established protocols and procedures.
- Assisted in documenting experimental data and maintaining accurate records.
- Organized and maintained filing systems for efficient document retrieval.
- Maintained inventory of office supplies and facilitated procurement as needed.
- Trained new employees on office policies and administrative best practices.
- Organized and maintained office files, records, and documents.
- Provided administrative support to multiple departments within the organization.
- Answered and directed incoming calls to appropriate personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Ordered office supplies as needed to maintain adequate inventory levels.
Education
Office System Training Program
Birmingham Urban League
Birmingham, AL08-1995
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05-1978
Skills
- Windows 9x, Windows XP, Microsoft Office
- Outlook, WordPerfect 51 and 60, dBase, Lotus
- CPT coding / ICD-9 coding
- Patient scheduling
- Healthcare insurance verification
- Strong communication
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2022 - Current
Patient Encounter Specialist
UAB Whitaker Clinic
10.2020 - 09.2022
Clinical Office Service Specialist II
UAB Community Justice Program
02.2013 - 10.2021
Office System Training Program
Birmingham Urban League
High School Diploma -
Pleasant Grove High School
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