Norma Godwin
Kansas City,KS
Summary
Compassionate Private Sitter with exceptional background working with geriatric patients suffering from dementia including Parkinson's Disease, Alzheimer's Disease and Lewy Body Dementia. Solid advocate for patient's wellbeing and quality of life. Works to provide high levels of physical and emotional care for senior patients in home and assisted living environments.
Overview
40
40
years of professional experience
Work History
Patient Sitter
Providence Medical Center
11.2022 - 09.2023
- Monitored progress and documented patient health status changes to keep care team updated.
- Answered patient inquiries and provided information about healthcare services.
- Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
- Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
- Maintained a safe environment for patients with cognitive impairments, intervening when necessary to prevent harm.
- Improved communication between nursing staff and patients by regularly updating on patient status and needs.
- Promoted adherence to hospital policies and procedures among patients and visitors, contributing to a safe and orderly healthcare setting.
- Completed necessary reports and documentation on time and to specifications.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Upheld strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information at all times.
- Facilitated smooth transitions during shift changes by providing thorough updates on patient status to incoming sitter or nursing staff member.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
Caregiver Attendant
Destiny Home Healthcare
04.2020 - 07.2020
- Administered medications in accordance with doctor's instructions.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Provided direct personal care and administrative services to clients.
- Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Constructed cognitively stimulating activities.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Home Health Aide
Premier Custom Care
01.2020 - 02.2020
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Delivery Driver
Amazon DSP
06.2019 - 02.2020
At-Home Caregiver
Visiting Angels Home Care
03.2017 - 06.2018
- Monitored changes in clients' conditions to report concerns to supervisor.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Maintained detailed records of client progress and changes in condition to facilitate informed decision-making by healthcare providers.
- Coordinated respite care for families needing temporary relief from full-time caregiving duties without compromising client wellbeing.
- Facilitated social engagement by encouraging participation in hobbies, recreational activities, and community events to boost mental wellbeing.
- Promoted continuity of care by routinely communicating with healthcare providers and family members to share updates on the client''s condition and progress.
- Developed personalized meal plans catering to dietary restrictions while promoting balanced nutrition.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Certified Nursing Assistant
Brightstar Healthcare
06.2016 - 01.2017
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Inventory Specialist
WIS International Inventory Service
08.2013 - 08.2013
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
Patient Care Assistant
Arkansas Department Of Human Services
03.2009 - 08.2010
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Used principles of growth and development to provide age-specific treatment and care.
- Responded to in-person and telephone requests for information to support office staff.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Representative
Tyco Integrated Security
02.2008 - 02.2010
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
Order Filler
JCPenney Distribution Center
08.1983 - 07.1992
- Updated merchandise pricing to match new values and special promotional rates.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Collaborated with team members to complete timely orders and avoid delays.
- Prepared and checked outbound shipments for accuracy.
- Supported continuous improvement initiatives by actively participating in team meetings and offering valuable insights for process enhancements.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept work areas neat, clean and free from debris.
- Excellent communication skills, both verbal and written.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
Education
Bachelor Of Organizational Leadership - Business
Donnelly College
Kansas City, KS05.2009
Associate In Applied Science -
Kansas City Kansas Community College
Kansas City, KS05.1994
Skills
- Homework Assistance
- Heartsaver First Aid
- Social support
- MEDITECH EHR Software
- Room preparation
- Environment management
- Treatment plan implementation
- Basic medical terminology
- Clinical Quality Program Standards
- Stress Tolerance
- Behavioral Management
- Care Plan Management
- Patient Monitoring
- Behavior redirection
- Feeding Assistance
- Record keeping proficiency
- Emotional Support
- Care plan assessment
- Light Housekeeping
- Progress Tracking
- Vitals monitoring
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- State regulations knowledge
- Incident Reporting
- Client documentation
- Heartsaver CPR AED (CPR AED)
- Safety awareness
- Support Services
- Progress Documentation
- Language skills
- Nutrition knowledge
- First aid and safety
- Patient Care
- Personal Hygiene Assistance
- Case Management
- Meal Preparation
- Patient Communication
- Electronic Medical Record Software
- Special Needs Care
- Maintaining patient privacy
- Procedure Support
- Direct Patient Care
- Compassionate Care
- Microsoft Word
- Time Management
- Analytical Thinking
- Task Prioritization
- Relationship Building
- Decision-Making
- Analytical and Critical Thinking
- Public Speaking
- Self-Directed
- Problem-Solving
- Interpersonal Communication
- Customer Relations
- Customer Service
- Multitasking Abilities
- Networking
- Calm Under Pressure
- Project Planning
- First Aid/CPR
- Housekeeping abilities
- Certified in CPR/AED
- Physician support
- Heartsaver CPR AED
- Boundary Setting
Timeline
Patient Sitter
Providence Medical Center
11.2022 - 09.2023
Caregiver Attendant
Destiny Home Healthcare
04.2020 - 07.2020
Home Health Aide
Premier Custom Care
01.2020 - 02.2020
Delivery Driver
Amazon DSP
06.2019 - 02.2020
At-Home Caregiver
Visiting Angels Home Care
03.2017 - 06.2018
Certified Nursing Assistant
Brightstar Healthcare
06.2016 - 01.2017
Inventory Specialist
WIS International Inventory Service
08.2013 - 08.2013
Patient Care Assistant
Arkansas Department Of Human Services
03.2009 - 08.2010
Customer Service Representative
Tyco Integrated Security
02.2008 - 02.2010
Order Filler
JCPenney Distribution Center
08.1983 - 07.1992
Bachelor Of Organizational Leadership - Business
Donnelly College
Associate In Applied Science -
Kansas City Kansas Community College
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