Norma Gomez
Full Company
Springtown,TX
1
Language
6
years of professional experience
Experienced with maintaining cleanliness and order in diverse environments. Uses cleaning tools and techniques to ensure hygienic conditions. Knowledge of safety procedures and efficient cleaning practices. Also experienced with guest services and front desk management. Strong interpersonal skills to ensure guest satisfaction and resolve issues promptly. Knowledge of hotel booking systems and front office operations, contributing to smooth daily functions and positive guest experience.
Cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction. Track record of maintaining accuracy and resolving conflicts smoothly.
Work History
Janitor
1 Year- Maintained cleanliness and organization of facilities to ensure a safe environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently and safely.
- Performed routine inspections to identify maintenance needs and safety hazards.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
Hotel Front Desk Clerk
10 Months- Managed guest check-ins and check-outs, ensuring smooth transitions and high satisfaction levels.
- Resolved guest problems and complaints enhancing overall customer experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Monitored and balanced cash drawer, ensuring accuracy in financial transactions.
- Booking reservations and collecting room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Bank Associate
3 Years- Maintained accurate cash drawer and balanced at end of shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to streamline checkout processes, enhancing customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Skills
Customer focus
Facility maintenance
Cash handling and management
Client relations
Customer service excellence
Customer service-focused
Customer assistance
Greeting guests
Guest reception
Work ethic
Time management
Work ethic and integrity
Cash handling and management
Languages
Spanish
Native or Bilingual
Timeline
Janitor
Full Company
08.2025 - CurrentRead More
Hotel Front Desk Clerk
Hotel UTTSA Inn
10.2023 - 08.2024Read More
Bank Associate
Bancoppel
09.2020 - 09.2023Read More
High School
High School Diploma
Read More