Norma Gonzalez
Inglewood,CA
Summary
Detail-oriented professional with 3 years of customer service experience in receptionist and retail roles. Demonstrates strong communication, organization, and multitasking abilities. Committed to leveraging interactive and administrative skills in a Medical Assistant position to enhance patient care. Recognized for adaptability, strong work ethic, and capacity to learn quickly in dynamic environments.
Overview
3
3
years of professional experience
Work History
Front End
Northgate Market
Inglewood
07.2023 - 01.2025
- Handled cash register, processed payments, and provided excellent customer service
- Answered customer questions and directed them to appropriate departments
- Maintained cleanliness and organization of front-end area
- Supported team with stocking and inventory during off-peak hours
Receptionist
Franks Lawn and Care
Hawthorne
01.2022 - 07.2023
- Managed front desk duties including scheduling, answering phones, and greeting clients
- Maintained organized client records and handled incoming/outgoing mail
- Delivered outstanding customer service and resolved client inquiries efficiently
- Assisted with administrative tasks and coordinated communication between teams
Education
Highschool Diploma -
Animo Venice HighSchool
Venice, CA06-2023
Associates -
El Camino College
TorranceMedical Assistant Certification Of Completion -
Stepful
Hawthorne, CABasic Life Support (BLS) -
American Red Cross
Los Angeles, CASkills
- Patient and customer communication
- Appointment scheduling
- Multi-line phone systems
- Bilingual proficiency
- Data entry and record keeping
- HIPAA compliance
- Front desk operations
- Team collaboration
- Time management
- Problem resolution
- Client records management
- Cash handling
- Payment processing
Personal Information
Title: Medical Assistant
Education Certifications
- El Camino College, Torrance, CA, Associates
- Animo Venice High School, High School Diploma
- Medical Assistant Certification Of Completion (Diploma)
- Basic Life Support (BLS) Certification
Professional Overview
Motivated and detail oriented professional with 3 years of customer service experience, including receptionist and front end retail roles. Known for excellent communication, organization, and multitasking. Seeking to leverage strong interactive and administrative skills in a Medical Assistant role, with a passion for helping others and providing quality patient care.
Timeline
Front End
Northgate Market
07.2023 - 01.2025
Receptionist
Franks Lawn and Care
01.2022 - 07.2023
Highschool Diploma -
Animo Venice HighSchool
Associates -
El Camino College
Medical Assistant Certification Of Completion -
Stepful
Basic Life Support (BLS) -
American Red Cross
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