Norma Guerra
Denton,TX
Summary
Motivated Sales Representative with loads of experience and dedication to mentorship. Proficient in market research and analysis. Proven to exceed sales goals and retain clients. Insightful sales and communicating skills with years of experience learning about customer needs to drive sales. Sharp-witted sales expert talented at attracting new customers, negotiating contracts, great communication and strive to make customers satisfied. Knowledgeable about competitors' products and pricing to address customer comparison questions and devise effective sales tactics. Customer-oriented, strategic-thinking sales professional experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
Work History
Office Sales Representative
L.A Fitness
Highland Village , TX
2023.03 - 2024.04
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Monitored industry trends and economic developments and modified sales strategies to enable goal achievement in changing market conditions.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
- Managed customer complaints professionally and courteously.
- Promoted special offers, discounts, and loyalty programs to encourage repeat business.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Organized promotional materials such as brochures, flyers, and catalogs for display purposes.
- Prepared invoices for completed transactions and collected payments from customers.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Planned and followed through with inventory management for each store.
- Scheduled and attended numerous appointments per week.
- Greeted customers warmly upon entering the store or office environment.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Developed relationships with existing clients to increase sales opportunities.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Conducted cold calls to prospective customers to introduce products and services offered by the company.
- Analyzed customer feedback to improve product features or services offered.
Shipping Team Lead
Comprehensive Logistics Inc.
Denton , TX
2023.07 - 2024.01
- Identified order discrepancies and damaged items and notified supervisor.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Managed communication with customers regarding any delays in product delivery due to unforeseen circumstances.
- Collaborated with other departments such as Sales, Customer Service and Logistics for smooth flow of operations.
- Organized regular meetings with team members for review of goals and targets achieved.
- Prepared documentation to track and report on damaged or missing items.
- Monitored merchandise received and shipped from facility in computer system.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Monitored inventory levels across different warehouses and placed replenishment orders when needed.
- Prepared packages for shipping and determined most economical shipping methods.
- Compared and verified identifying information of outgoing shipments.
- Reviewed invoices from carriers for accuracy before submitting payment requests.
- Maintained records of incoming and outgoing shipments using automated systems.
- Traced missing material and shipments through vendor and customer communications.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Assigned daily tasks to shipping team members and monitored their performance.
- Created reports related to shipment activities such as delivery times, customer complaints.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Ensured accuracy of all outgoing shipments by verifying contents, quantity, weight and dimensions.
- Analyzed customer feedback data to identify areas of improvement in order fulfillment process.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Painting Assistant
color master painting and renovation
Lewisville , TX
2023.08 - 2023.10
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Worked closely with painters to ensure proper coverage of surfaces being painted.
- Operated equipment with strong focus on safety and ground communication.
- Assisted lead painter with prepping, painting, and clean-up of workspaces.
- Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
- Inspected finished products for quality assurance purposes.
- Helped prepare walls for painting by sanding rough spots or filling holes with putty.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
- Managed the production of promotional materials such as brochures, flyers and posters to support marketing efforts.
- Assessed existing processes for communicating internally within the organization and recommended improvements where necessary.
- Posted and updated content on company's website and social media outlets.
- Created multimedia content including videos and podcasts that aligned with corporate objectives.
- Assisted in developing a comprehensive crisis communication plan to handle potential issues or emergencies.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Maintained professionality and efficiency while working closely with leadership.
- Analyzed customer feedback and data to create targeted campaigns that increased engagement with target audiences.
- Maintained a database of contacts within the media industry for use during outreach campaigns.
- Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Modified existing software systems to enhance performance and add new features.
- Achieved cost-savings by developing functional solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Painting Instructor
Northeast Tarrant Painting Co.
North Richland Hills , TX
2020.01 - 2023.07
- Prepared surfaces for painting by sanding, scraping, filling and priming.
- Painted walls and other large areas using brushes, rollers and spray guns.
- Protected surfaces with masking tape and plastic sheeting to prevent damage.
- Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
- Moved furniture, ladders, drop cloths and other equipment as needed.
- Protected floors, carpets and furnishings from paint spills or splatters.
- Set up painting job spaces by unloading trucks, placing ladders and laying out protective tarp draping sheets.
- Removed wallpaper from walls using steamers or chemical solutions.
- Caulked gaps between baseboards or trim pieces prior to painting.
- Completed high-volume weekly painting jobs with consistently positive customer feedback.
- Organized and cleaned work area and tools.
- Operated equipment with strong focus on safety and ground communication.
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Erected scaffolding and safely worked at heights to complete projects.
- Prepared surfaces by stripping existing coatings, filling holes and sanding.
- Organized tools and supplies in an orderly manner before the start of each project.
- Followed safety protocols when handling hazardous materials such as solvents and thinners.
- Communicated with crew leader to receive new job assignments.
- Conducted research on industry trends and competitors' activities.
Cashier
Burlington Coat Factory Distribution Center
Denton , TX
2022.02 - 2022.05
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Answered customers' questions and provided information on store procedures or policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer questions and provided store information.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Ryan High School
Denton, TX2016-05
Some College (No Degree) - Medical Assisting
PCI Health Training Center
Dallas, TXSkills
- Sales Strategy Development
- Cold-Calling
- Client Acquisition
- Project Management
- Customer Service
- Office Administration
- Inventory Management
- Financial Reporting
- Staff Training
- Product Management and Pricing
- Inside and Outside Sales
- Customer Relations
- Sales
- Negotiation
Languages
English
Professional
Affiliations
- Adaptable being able to work
- respond quickly to change ideas, responsibilities, expectations, trends, strategies and other processes.
- skills like interpersonal, communication, creative thinking and proble-solving.
- great managment and organizasional skills
References
References available upon request.
Timeline
Painting Assistant
color master painting and renovation
2023.08 - 2023.10
Shipping Team Lead
Comprehensive Logistics Inc.
2023.07 - 2024.01
Office Sales Representative
L.A Fitness
2023.03 - 2024.04
Cashier
Burlington Coat Factory Distribution Center
2022.02 - 2022.05
Painting Instructor
Northeast Tarrant Painting Co.
2020.01 - 2023.07
High School Diploma -
Ryan High School
Some College (No Degree) - Medical Assisting
PCI Health Training Center
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