Norma Gutierrez
Edinburg
Summary
Dedicated healthcare professional with extensive experience at Driscoll Children's Hospital, excelling in patient room cleaning and sanitation procedures. Proven reliability and punctuality enhance operational efficiency, while a commitment to maintaining high cleanliness standards significantly boosts patient satisfaction. Skilled in managing sensitive data and fostering effective communication among healthcare teams.
Overview
22
22
years of professional experience
Work History
EVS Technician
Driscoll Children's Hospital
12.2023 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Operated industrial floor machines to strip, buff and wax floors to maintain shine and finish.
Unit Clerk /Scheduler
Rio Grande Regional Hospital
10.2015 - 04.2020
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
Unit Clerk
Doctors Hospital at Renaissance Health System
01.2005 - 09.2014
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
Pharmacy Technician
Mcallen Medical Center
02.2003 - 09.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Graduate Certificate - Pharmacy Technician / Medical Assistant
San Antonio Collage of Medical And Dental Assistan
McAllen, TX02-2003
Academic
PSJA HIGH SCHOOL
San Juan, TX06-1991
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
Languages
Spanish
Full Professional
English
Full Professional
Timeline
EVS Technician
Driscoll Children's Hospital
12.2023 - Current
Unit Clerk /Scheduler
Rio Grande Regional Hospital
10.2015 - 04.2020
Unit Clerk
Doctors Hospital at Renaissance Health System
01.2005 - 09.2014
Pharmacy Technician
Mcallen Medical Center
02.2003 - 09.2004
Graduate Certificate - Pharmacy Technician / Medical Assistant
San Antonio Collage of Medical And Dental Assistan
Academic
PSJA HIGH SCHOOL