Norma Guzman
Edinburg,TX
Summary
Experienced in Sunday School teaching with volunteer background. Skilled in lesson planning, student engagement and religious education. Demonstrated ability to inspire spiritual growth among children and youth. Effectively integrated creative teaching methods into traditional instruction for impactful learning experiences.
Operates in remote areas of world for extended durations to teach people, construct facilities and evangelize unreached people groups. Works individually with people and leads large groups in teaching, humanitarian actions, prayer and community activities. Flexible and attentive with superior work ethic and good understanding of different populations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Sunday School Teacher Volunteer
Eben-Ezer Family Church
Elsa, Texas
04.2024 - Current
- Organized activities such as games, crafts, songs, and other age-appropriate activities to engage students.
- Collaborated with colleagues regarding curriculum development and implementation strategies.
- Researched additional resources relevant to upcoming lessons or topics of interest within the church community.
- Conducted assessments on student learning outcomes at regular intervals throughout the academic year.
- Developed and implemented lesson plans to teach Sunday school classes in line with church teachings.
- Informed parents about their child's progress in Sunday school classes through verbal or written communication.
- Facilitated meaningful discussions on spiritual topics with children of varying ages.
Inventory specialist
Tandy’s Farm & Ranch, LLC
Edinburg, TX
03.2022 - Current
- Delivered outstanding customer service by greeting customers, answering inquiries, and addressing concerns
- Provided personalized recommendations to enhance customer satisfaction and drive repeat business
- Monitored and replenished stock levels, conducted regular inventory checks, and managed product displays to ensure the store remained well-organized and fully stocked.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Responded promptly to customer inquiries regarding product availability.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Responded promptly to requests from customers regarding product availability.
- Managed purchase orders with vendors to maintain optimal stock levels.
Church Hospitality and Welcome Coordinator
Remarkable Church
Edinburg
04.2016 - Current
- Church Event Planner
- Children’s Ministry Teacher
- Leader for women’s ministry
- Assistant to couples ministry
- Assisted with Church’ social media page
- Greeter.
- Generated reports on guest satisfaction levels based on feedback surveys conducted regularly.
- Provided support on special projects as needed by management team.
- Coordinated with other departments to ensure smooth operations at the welcome desk.
Bookkeeper
Ebany Express
Edinburg, TX
09.2018 - 05.2022
- Tracked financial metrics for senior managers and prepared regular reports to use in business decision-making
- Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports
- Kept an accurate accounting of cash, credit transactions, and check payments.
- Processed accounts payable and receivable transactions.
- Reviewed employee expense reports for compliance with company policies.
- Assisted with the preparation of budgets and forecasts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Generated invoices for clients and tracked payments received from customers.
Customer service lead line server
Luby’s in Doctors Hospital at Renaissance
Edinburg, TX
04.2017 - 05.2018
- Managed line to service customer orders and serve meals upon their request
- Assisted my team with any items to be refilled and did quality control of food
- Carried out high-quality work with little oversight
- Completed tasks before shift end
- Kept work area organized and clutter-free.
- Directed customer service staff activities, including training, coaching and performance management.
- Handled customer inquiries and complaints in a professional manner.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
Home-based Patisserie
Norma’s handmade baked goods
Edinburg , TX
05.2005 - 08.2017
- Passionate and skilled Home-Based Patisserie with 15 years of experience in crafting high-quality pastries, cakes, and desserts
- Known for attention to detail, creativity in flavor and design, and exceptional customer service
- Dedicated to providing personalized and delectable confectionery experiences
- Managed customer orders from inception to completion, including consultations, design specifications, and delivery
- Ensured that each creation met clients' expectations and dietary needs
- Promoted products through social media, local events, and word-of-mouth referrals
- Developed and implemented pricing strategies to maximize profitability while remaining competitive.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Concession Supervisor
HEB Park
Edinburg, TX
02.2017 - 08.2017
- Scheduled front and back of house staff by anticipating high volume traffic to provide the best service
- Estimated ingredients and supplies needed to keep inventory at the optimal level
- Prepared for special customer and community events by organizing catering and facilities for up to 150 guests
- Maintained cleanliness of concession areas by adhering to strict sanitary guidelines
- Monitored concession signage and sales displays to draw customers and increase sales
- Supervised concession operations creating more enjoyable customer experiences
- Managed and trained staff for accuracy, efficient production, and prompt customer service.
- Conducted regular safety checks of equipment such as fryers, ovens, grills.
- Organized promotional events such as discounts or giveaways to increase customer traffic.
- Analyzed sales trends to determine which products should be stocked or removed from menus.
- Developed ordering process for food items to minimize waste and maximize profits.
- Created weekly reports detailing sales figures, labor costs, and other related expenses.
- Supervised and trained concession staff on proper customer service techniques, food preparation methods, and cash handling procedures.
- Reviewed employee timecards on a biweekly basis for accuracy prior to submitting payroll information.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted customers with menu selections and provided recommendations when requested.
- Helped maintain accurate records of food production logs for health department inspections.
Education
Culinary And Pastry Chef. -
SUGAR International Culinary Institute
Pharr, TX08-2015
South Texas College - Pecan Campus College
McAllen, TXSkills
- Outstanding customer service
- Leadership skills
- Great communication
- Inventory specialist
- Bookkeeping
- Financial metrics tracking
- Cash handling
- Credit transactions
- Check payments
- Line serving
- Quality control
- Organization
- Concession supervision
- Staff management
- Home-based patisserie
- Pastry crafting
- Cake and dessert making
- Attention to detail
- Creativity in flavor and design
- Consultations
- Social media promotion
- Event planning
- Teaching in children's ministry
- Women's ministry leadership
- Assisting couples ministry
- Social media management
- Child Development
- Positive Reinforcement
- Team Collaboration
Leadership Experience
I received the "Outstanding Employee of the month and in leadership skills for great communication. Add customer service.
Communication Skills
I have received awards for My outstanding customer service For. Icare hero of the hospital at dhr. And employee of the month
Personal Information
Title: Customer service inventory specialist/ Representative
References
- Ana D Delgado, First Help Financial, 956.648.0679
- Alma Garcia, Radiographer at DHR, 956.457.1492
- Addrina Gutierrez, Ace Court Reporting Services, (956) 534-0982
Timeline
Sunday School Teacher Volunteer
Eben-Ezer Family Church
04.2024 - Current
Inventory specialist
Tandy’s Farm & Ranch, LLC
03.2022 - Current
Bookkeeper
Ebany Express
09.2018 - 05.2022
Customer service lead line server
Luby’s in Doctors Hospital at Renaissance
04.2017 - 05.2018
Concession Supervisor
HEB Park
02.2017 - 08.2017
Church Hospitality and Welcome Coordinator
Remarkable Church
04.2016 - Current
Home-based Patisserie
Norma’s handmade baked goods
05.2005 - 08.2017
Culinary And Pastry Chef. -
SUGAR International Culinary Institute
South Texas College - Pecan Campus College
Similar Profiles
Djephson BrigardeDjephson Brigarde
In Person Interpretation at Mission Baptist Church Eben EzerIn Person Interpretation at Mission Baptist Church Eben Ezer
Alexa KembelAlexa Kembel
Certified Nursing Assistant at Eben Ezer Lutheran Care CenterCertified Nursing Assistant at Eben Ezer Lutheran Care Center
Keani LopezKeani Lopez
Licensed Practical Nurse at Eben Ezer Lutheran Care CenterLicensed Practical Nurse at Eben Ezer Lutheran Care Center