Norma Hehir
Summary
Experienced professional with knowledge of service delivery required to increase profitability and drive business results. Clear understanding of the nuance required to maintain relationships. The client experience is the foundation of great business.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative /Account Specialist
Spectra Medical Devices LLC
08.2022 - 06.2024
- International accounts manager
- Addressed inquiries regarding product information, availability, delivery dates, pricing
- Prepared and provided RFQ's for domestic and international clients and new prospects
- $280,000 sales generated from RFQ's in 2023
- Processed new orders and maintained accurate information in CRM system
CSR /Inside Sales Representative
Diamond USA
03.2021 - 08.2022
- Fostered lasting relationships with customers through effective communication, quick response and targeted service.
- Prepared and delivered customer RFQ requests.
- Processed purchase orders; reviewed quality clauses for compliance.
- Prioritized tasks and projects to meet tight deadlines.
Customer Service Representative/Sales
Pack4 LLC
08.2019 - 11.2020
- First contact for inbound calls.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Account management (3M, Deluxe, Cardinal Health, Viant Medical).
- Coordinated Domestic and International shipping and logistics.
Educator
Lawrence Public Schools
01.2008 - 06.2019
- Collaborated to design evaluation procedures and curriculum methods to achieve educational standards.
- Utilized data-driven instruction to target areas of weakness and improve student performance.
- Established strong relationships with parents through regular communication and social opportunities.
Education
Bachelor of Science - Education
Salem State University
Salem, MASkills
- Microsoft Office, Excel, Powerpoint
- Salesforce, Taulia, Ariba, Exostar,
- CRM Software: DDI Inform, SAGE, Netsuite, DocStar
- ISO 9001:2015 / ISO 13485:2016 Compliance and Certification, ITAR
- LTL Shipping and Logistics, Supply Chain Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Customer Service Representative /Account Specialist
Spectra Medical Devices LLC
08.2022 - 06.2024
CSR /Inside Sales Representative
Diamond USA
03.2021 - 08.2022
Customer Service Representative/Sales
Pack4 LLC
08.2019 - 11.2020
Educator
Lawrence Public Schools
01.2008 - 06.2019
Bachelor of Science - Education
Salem State University
Similar Profiles
INES CHAOUCHINES CHAOUCH
Administrative Officer at SPECTRA LIGHT LLCAdministrative Officer at SPECTRA LIGHT LLC
Hosamedin Badawi Hosamedin Badawi null
Brand Manager at Salehiya Medical Co.(Medical, beauty & well being devices )Brand Manager at Salehiya Medical Co.(Medical, beauty & well being devices )
Dr. Payal Zarkar ShrivasDr. Payal Zarkar Shrivas
Zonal Manager, Medical Affairs at Spectra Medical India Pvt LtdZonal Manager, Medical Affairs at Spectra Medical India Pvt Ltd
Joyce RossJoyce Ross
Customer Service Representative/Customer Service Account Specialist at IntouchCX-Orlando/New York TimesCustomer Service Representative/Customer Service Account Specialist at IntouchCX-Orlando/New York Times
Janahe LumanJanahe Luman
Customer Service Representative/Customer Account Specialist at Daisy EcoCustomer Service Representative/Customer Account Specialist at Daisy Eco