Norma Hernandez

• Repaired equipment malfunctions or damage related to painting jobs.
• Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
• Mixed and applied paints, varnishes and sealants to promote lasting finish.
• Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
• Cleaned up job sites when finished with projects.
• Adhered to all applicable local laws and regulations concerning the use of paints and other chemicals.
• Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.

• Prepared surfaces for painting, including sanding and cleaning.
• Documented progress and provided estimated completion time for clients.
• Used chemicals and solvents to clean equipment after paint applications.
• Performed routine maintenance checks on painting equipment between jobs.
• Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
• Sprayed prepared surfaces with specified amounts of primers and finish coatings.
• Repaired equipment malfunctions or damage related to painting jobs.
• Mixed and applied paints, varnishes and sealants to promote lasting finish.

As a medical office specialist, right in the middle of a pandemic and the first face the patients were going to see I had to ensure a friendly, safe and caring environment. My duties were to help any walk-in patients as well as to schedule or reschedule any out-going ones. During this time it was crucial to take all the precautions possible to maintain a safe workspace while being able to work hands on with patients who could possible be infected with COVID at the time. I had to abide by HIPPA and OSHA regulations.

Duties included:

• answering telephone call
• insurance verification
• understanding of insurance copays, deductibles, and out of pockets
• scheduling referrals to specialists
• money handling, collecting insurance copays
• collecting past due accounts and bring them up to date as well as understanding patient hardships but managing to collect as much as possible
• prior authorizations either to specialist or any medical procedure that was going to be preformed
• understanding patient insurance coverage
• ICD10 knowledge
• medical transcribing

This was my first job as a medical office specialist and where I learned so much from. I started as a receptionist in a fast paced environment where we would see 80 to 100 patients a day. Dr Murillo got so busy he opened another practice closed to my area. That is when they decided that due to my knowledge, the ability to manage such a busy practice and my friendly and caring personality they left me in charge of the clinic. We did start as a slow practice but with time and effort we were as busy as the main clinic.

Duties included:

• Registered patients and scheduled appointments.
• Ensured compliance with HIPAA regulations regarding privacy of patient information.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Maintained confidentiality of records relating to clients' treatment
• Verified accuracy of insurance claims prior to submission for payment processing.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Responded promptly to requests from medical staff members for assistance or information related to patient care.
• Provided translation services between English-speaking providers and Spanish-speaking patients.
• I assisted physicians in providing care to patients through taking notes during examinations or treatments and relaying instructions from doctors to nurses or other healthcare professionals to patients.
• Money handling
• Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Assisted with filing and organizing medical records according to established protocols.
• Resolved customer service issues in a timely manner while maintaining professionalism.
• Assisted with referrals and prepared medical records for patients.
• Greeted patients, determined purpose of visit and directed to appropriate staff

Managed an office with 3 medical assistants, 2 nurse practitioners and the main doctor.