Norma Hernandez

Vista,CA

Overview

years of professional experience

Target

Vista, CA

01.2021 - 07.2023

Accurately handled cash and deposits using proper procedures and documentation.
Utilized cash management software and POS systems to record and reconcile sales data.
Monitored and addressed discrepancies in cash handling and worked collaboratively with cashiers to resolve issues.

Target

Vista, CA

08.2019 - 07.2023

Processed returns and exchanges of merchandise in accordance with store policies.
Proactively addressed and resolved customer complaints, ensuring prompt resolution while maintaining high customer satisfaction.
Collaborated with team members to handle peak periods.
Led comprehensive onboarding training for new employees in cash register operations, stock procedures, and customer service.
Provided valuable support to Executive Team Lead by overseeing and managing the front-end team.
Demonstrated ability to supervise and coordinate end-of-day activities, including cash reconciliation, and managing staff responsibilities.

Target

Vista, CA

05.2019 - 07.2023

Warmly welcomed 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.
Operated the cash register efficiently and accurately processed payments by cash, check, credit card, gift card or automated debit.
Assisted customers with product inquiries and provided information on promotions and discounts.

California State University - San Marcos

San Marcos, CA

MiraCosta College

Oceanside

05.2020

Target

01.2021 - 07.2023

Target

08.2019 - 07.2023

Target

05.2019 - 07.2023

California State University - San Marcos

MiraCosta College