Norma Hernandez
Vista,CA
Overview
4
4
years of professional experience
Work History
Cash Office Clerk
Target
Vista, CA
01.2021 - 07.2023
- Accurately handled cash and deposits using proper procedures and documentation.
- Utilized cash management software and POS systems to record and reconcile sales data.
- Monitored and addressed discrepancies in cash handling and worked collaboratively with cashiers to resolve issues.
Customer Service Representative
Target
Vista, CA
08.2019 - 07.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Proactively addressed and resolved customer complaints, ensuring prompt resolution while maintaining high customer satisfaction.
- Collaborated with team members to handle peak periods.
- Led comprehensive onboarding training for new employees in cash register operations, stock procedures, and customer service.
- Provided valuable support to Executive Team Lead by overseeing and managing the front-end team.
- Demonstrated ability to supervise and coordinate end-of-day activities, including cash reconciliation, and managing staff responsibilities.
Cashier
Target
Vista, CA
05.2019 - 07.2023
- Warmly welcomed 40-50 customers per shift, providing prompt customer service with a friendly and professional attitude.
- Operated the cash register efficiently and accurately processed payments by cash, check, credit card, gift card or automated debit.
- Assisted customers with product inquiries and provided information on promotions and discounts.
Education
Bachelor of Science - Biology, Ecology Concentration
California State University - San Marcos
San Marcos, CAAssociate of Arts -
MiraCosta College
Oceanside05.2020
Skills
- Languages: English & Spanish
- Team Management
- Conflict Resolution
- Collaborative
- Adaptable
- Problem-Solving
Timeline
Cash Office Clerk
Target
01.2021 - 07.2023
Customer Service Representative
Target
08.2019 - 07.2023
Cashier
Target
05.2019 - 07.2023
Bachelor of Science - Biology, Ecology Concentration
California State University - San Marcos
Associate of Arts -
MiraCosta College