Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

NORMA HERRERA-BONILLA

ALVIN,TX

Summary

Competent Bail Bond Agent with a range of knowledge and talents in helping clients fund jail release. Adept in assessing individuals requesting bail bonds while providing professional customer service. Energetic and motivated with the self-defense training needed to apprehend clients. Driven Bail Bond Agent with 5 years of success employing discretion during defendant jail releases. Practiced in techniques to thoroughly vet defendants before providing bail. Focused on protecting the bail bond agency financially by locating and returning clients missing court dates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bail Bond Agent

ACTION BAIL BONDS
08.2017 - Current
  • Increased client satisfaction by providing timely and efficient bail bond services.
  • Streamlined the bail bond application process for faster client turn around times.
  • Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
  • Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
  • Ensured compliance with all state regulations and licensing requirements for bail bond agents.
  • Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
  • Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
  • Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
  • Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
  • Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
  • Participated in ongoing professional development opportunities to stay current with industry trends and changes in legislation affecting our operations.

Customer Service Representative

Dish Network Corp
11.2010 - 05.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

COURT CALL OPERATOR

ILD TELECOMMUNICATIONS
07.2010 - 09.2015
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.
  • Enhanced team productivity by consistently meeting performance metrics and setting a positive example for peers.
  • Streamlined communication with customers by accurately documenting call details and updating records in the database.
  • Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
  • Utilized effective time management skills to maintain consistent performance during peak hours or periods of increased call volume.
  • Demonstrated adaptability by quickly adjusting to changes in company protocols or procedures as necessary, maintaining seamless service quality for callers.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained accurate records of calls placed and received.

FRONT DESK RECEPTIONIST

Monarch Dental
03.2007 - 06.2010
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
  • Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Assisted colleagues in various administrative tasks such as filing patient documentation or generating reports when needed for smoother workflow.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Facilitated seamless transitions between appointments by promptly preparing exam rooms for the next incoming patient.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Dental Assistant

WILLIAM STALKER
12.2001 - 08.2002
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.

OFFICE MANAGER

CASTLE DENTAL
04.2000 - 12.2001
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Controlled finances to lower costs and keep business operating within budget.

Education

Four Handed Dentistry

Southwest School Of Medical And Dental Assistance
San Antonio, Texas
12.1988

GED -

THOMAS JEFFERSON HIGH SCHOOL
San Antonio, TX
01.1984

Skills

  • Cash Management
  • Financial Acumen
  • Managing cash
  • Processing credit card payments
  • Stress Tolerance
  • Searching records
  • Accounts Payable and Receivable
  • Cash Flow Planning
  • Client Relationship Building
  • Payments Processing

Affiliations

  • TEXAS STATE GUARD

Certification

  • CERTIFIED IN DRUG AND ALCOHOL MONITORING

Languages

Spanish
Native or Bilingual

Timeline

Bail Bond Agent

ACTION BAIL BONDS
08.2017 - Current

Customer Service Representative

Dish Network Corp
11.2010 - 05.2016

COURT CALL OPERATOR

ILD TELECOMMUNICATIONS
07.2010 - 09.2015

FRONT DESK RECEPTIONIST

Monarch Dental
03.2007 - 06.2010

Dental Assistant

WILLIAM STALKER
12.2001 - 08.2002

OFFICE MANAGER

CASTLE DENTAL
04.2000 - 12.2001

Four Handed Dentistry

Southwest School Of Medical And Dental Assistance

GED -

THOMAS JEFFERSON HIGH SCHOOL

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