Norma Hess
Enid,OK
Overview
23
23
years of professional experience
Work History
Woods Painting & Home Remodeling
Self Owned
Enid, Oklahoma
03.2010 - 09.2020
- Finalized contracts and conducted estimates with customers to ensure clarity and accuracy.
- Promptly identified customer needs to facilitate effective solutions.
- Collaborated across teams to meet business objectives and drive results.
- Worked collaboratively with a diverse group of coworkers to tackle product issues.
- Provided outstanding service during face-to-face interactions and phone calls.
- Sustained client relationships through dedicated customer support efforts.
- Leveraged excellent verbal skills to engage customers and assess requirements efficiently.
Manager of Operations
Walls Flooring Store
Stillwater, Oklahoma
03.1998 - 04.2009
- Operated a variety of machinery and tools safely and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Small Business Management,social Skills, Psychol
University of Alaska Anchorage
Anchorage, AK01-1982
Skills
- Project estimation and quality assurance
- Contract negotiation
- Quality assurance
- Attention to detail
- Machinery operation
- Customer engagement and relationship management
- Marketing and promotions
- Store merchandising
- Accurate cash handling
- Customer service management
- Promotions management
Timeline
Woods Painting & Home Remodeling
Self Owned
03.2010 - 09.2020
Manager of Operations
Walls Flooring Store
03.1998 - 04.2009
Small Business Management,social Skills, Psychol
University of Alaska Anchorage