Norma Howard
Washington ,GA
Summary
Dynamic professional with a proven track record at Amazon and the American Red Cross, excelling in packaging and labeling, and fostering team collaboration. Achieved significant improvements in order accuracy and patient satisfaction through meticulous attention to detail and problem-solving skills. Demonstrated leadership by enhancing team efficiency and maintaining high safety and quality standards.
Overview
25
25
years of professional experience
Work History
Warehouse Associate
Amazon
10.2020 - Current
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Team Leader
American Red Cross
04.2000 - 12.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Ensured accurate labeling and handling of collected blood samples, reducing the risk of errors or contamination.
- Promoted overall patient wellness by educating individuals on blood donation benefits and processes.
- Demonstrated flexibility in adapting to various work settings, including hospitals, clinics, blood drives, and mobile collection units.
- Maintained patient confidentiality through strict adherence to HIPAA regulations during all aspects of the blood collection process.
- Upheld stringent sanitation standards to prevent cross-contamination and maintain a safe environment for both patients and staff members.
- Conducted quality control checks on equipment regularly, guaranteeing optimal performance during every procedure.
- Streamlined record-keeping processes by maintaining organized and up-to-date patient information files.
- Achieved a high success rate of blood draws by maintaining a calm demeanor and using efficient collection methods.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Streamlined the appointment scheduling process, minimizing wait times for patients while maximizing productivity for the clinic.
- Safeguarded patients'' well-being by conducting thorough health screenings before initiating any blood draw procedures.
- Handled challenging situations with professionalism, such as calming anxious patients or managing difficult vein access issues.
- Stayed current with industry trends and advancements through regular attendance at professional development courses and workshops.
- Assisted with training new staff members on best practices for blood collection procedures, ensuring consistent quality across the team.
- Increased patient satisfaction by providing clear explanations of procedures and addressing any concerns or questions promptly.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Education
Certified Nurses Aast -
Greenville Technical College
Greenville,Va 06.1992
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
Timeline
Warehouse Associate
Amazon
10.2020 - Current
Team Leader
American Red Cross
04.2000 - 12.2019
Certified Nurses Aast -
Greenville Technical College
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