Norma Huezo
Austin,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Manager
Falcon Patrol Protection
Austin, Texas
01.2019 - 01.2024
- Developed strategies for improving efficiency within the scheduling process.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Researched competitive landscape in order to develop strategic plans that would provide a competitive advantage over competitors.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Responded promptly to needs of constituents, soliciting feedback to improve service.
Insurance Agent
Fred Loya Insurance
Austin, TX
01.2017 - 04.2019
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Achieved repeat business and referrals through personalized services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Maintained accurate records of all insurance transactions using computer software systems.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Legal Assistant
Richard Jones law firm
Austin, Texas
09.2015 - 10.2017
- Handled telephone calls, meeting plans and conference organization requirements.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Drafted legal complaints, summonses and interrogatories.
- Drafted motions, briefs and other legal documents.
Education
High School Diploma -
David Crockett High School
Austin, TX05.2013
Some College (No Degree) - Paralegal
Acc
Austin, TXLegal Research And Legal Writing.
Udemy.com
Office Administration Management.
Udemy.com
Skills
- php software
- Legal Research and Writing
- Correspondence and Legal Forms Drafting
- Microsoft Office
- Daily Docket Reports
- Order and Request Filing
- MS Office Proficient
- Credit and Collections
- billing and collection procedures
- Claims Information Gathering
- Verbal and Written Communication
- Policy Renewals
- Customer Billing
- Insurance Sales Strategy
- Expert in software
- Scheduling and Coordinating
- Teamwork and Collaboration
- Interpersonal Relations
- Negotiation and Conflict Resolution
- Attention to Detail
- Recordkeeping
- Task Prioritization
- Fluent in Spanish
- Proficient in Crm-Zohoe
- Proficient in Quick Books
- Team Management
- Customer Service
- Customer Advocacy
- Schedule Management
- Research and Due Diligence
- Revenue Growth
- Document Scanning
- Billing and Invoicing
- Office Administration
- Document Preparation
- Payroll Processing
Certification
- limited lines licence
Timeline
Business Manager
Falcon Patrol Protection
01.2019 - 01.2024
Insurance Agent
Fred Loya Insurance
01.2017 - 04.2019
Legal Assistant
Richard Jones law firm
09.2015 - 10.2017
High School Diploma -
David Crockett High School
Some College (No Degree) - Paralegal
Acc
Legal Research And Legal Writing.
Udemy.com
Office Administration Management.
Udemy.com
- limited lines licence
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