Norma I Ayala

Checked and documented vitals such as blood pressure, height and weight.

• Adhered to strict privacy guidelines to protect sensitive patient information during the examination process.
• Interviewed customers to record medical history and lifestyle information.
• Collected blood samples from clients following safety and biohazard handling procedures.
• Enhanced patient satisfaction by providing thorough and accurate paramedical examinations.
• Streamlined the examination process for increased efficiency and timely results.
• Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
• Maintained professionalism when communicating with client and answering questions.
• Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Verified proper storage and transportation of specimens to laboratories.
• Performed EKG tests on clients based on health status and medical history.
• Prioritized patient safety by adhering to infection control procedures during all aspects of the examination process.
• Accurately calculated customer BMI and body composition using height and weight measurements.
• Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
• Packaged and shipped samples to laboratory for processing.
• Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted service delivery.
• Followed safety procedures for personal protection and client well-being.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Reviewed and processed requisitions for laboratory tests.
• Handled challenging situations calmly, resolving conflicts or concerns promptly and professionally when they arose during examinations or scheduling processes.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Monitored supply levels and placed orders for laboratory supplies.
• Developed and implemented strategies to improve phlebotomy processes.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Reviewed patient records for accuracy and completeness.
• Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
• Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
• Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.