Norma Irra
El Paso
Summary
Dynamic professional with a proven track record at Premier Tax & Financial Services, excelling in office administration and customer service. Enhanced document retrieval efficiency by 30% through innovative filing system improvements. Skilled in appointment scheduling and adept at fostering client relationships, ensuring compliance and satisfaction in all interactions.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Secretary
Premier Tax & Financial Services
12.2018 - 12.2024
- Managed scheduling and appointment coordination for clients, ensuring efficient office operations.
- Prepared and maintained accurate financial records and documentation for client accounts
- Implemented filing system enhancements that improved document retrieval efficiency by 30%.
- Oversaw the preparation of tax documents, ensuring compliance with regulatory requirements and deadlines.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Ballroom Manager
Terra Nova Ballroom
08.2016 - 12.2018
- Managed team performance, fostering collaboration and enhancing service quality across all events.
- Cultivated relationships with vendors, negotiating contracts to secure favorable terms and enhance offerings.
- Analyzed customer feedback to drive improvements in guest experience and satisfaction levels.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Jefferson High School
El Paso06-1994
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Keyboarding skills
- Document preparation
- Schedule management
- Supply restocking
- Supply ordering
- Appointment coordination
- Filing experience
- Phone reception
Languages
Spanish
Full Professional
Timeline
Secretary
Premier Tax & Financial Services
12.2018 - 12.2024
Ballroom Manager
Terra Nova Ballroom
08.2016 - 12.2018
High School Diploma -
Jefferson High School