Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Jackson

Albuquerque,NM

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated Transfer Coordinator - Relief Charge brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

Overview

9
9
years of professional experience

Work History

Transfer Center Coordinator - Relief Charge

UNM Hospital
07.2020 - Current
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Coached coordinators through day-to-day work and complex problems.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Set priorities and problem-solved workflow issues to maintain rapport with coordinators and managers.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept high average of performance evaluations.

Claims Adjuster

AAA Insurance Company
11.2019 - 05.2020
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Documented all investigation activity and presented reports to management.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.

Personal Property Claims Adjuster

State Farm
10.2014 - 09.2019
  • Exercised proper judgment and decision making to analyze over 20 claims per week.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Scoped and photographed properties for defects and damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Developed effective techniques to mitigate losses.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.

Education

Associate of Arts - Liberal Arts And General Studies

San Diego City College
San Diego, CA
06.2000

Skills

  • Complex Problem-Solving
  • Microsoft Windows
  • Data Communications
  • Special Requirements
  • HIPAA Guidelines
  • Customer Care
  • Workflow Processes
  • Microsoft Internet Explorer
  • Medical Procedure Coding Software
  • Microsoft Outlook

Timeline

Transfer Center Coordinator - Relief Charge

UNM Hospital
07.2020 - Current

Claims Adjuster

AAA Insurance Company
11.2019 - 05.2020

Personal Property Claims Adjuster

State Farm
10.2014 - 09.2019

Associate of Arts - Liberal Arts And General Studies

San Diego City College
Norma Jackson