NORMA JACKSON
San Diego,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
San Deigo American Indian Health Center
2022.09 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Initiated and Validated Referrals, Authorizations .
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Call Center Representative
Jerome's Furniture
2020.10 - 2022.09
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Review customer account information related to billing, shipping and warranties.
- Scheduled deliveries and pickups.
- Communicated effectively with Dispatch.
Assistant Store Manager
Dollar Tree
2017.11 - 2020.10
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Process damage merchandise on a daily basis.
- Process all corporate directives including Pull and Hold /Destroy, Task Compliance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
La Mesa College
San Diego, CASkills
- Customer Service
- Business
- Management
- HIPAA Compliance
- Insurance Verification
- Patient Intake
- Payment Collection
- Eligibility Determination
Timeline
Patient Service Representative
San Deigo American Indian Health Center
2022.09 - Current
Call Center Representative
Jerome's Furniture
2020.10 - 2022.09
Assistant Store Manager
Dollar Tree
2017.11 - 2020.10
High School Diploma -
La Mesa College
Similar Profiles
Rose NepomucenoRose Nepomuceno
Certified Firestarter Medicine Wheel Men & Woman at San Diego American Indian Health CenterCertified Firestarter Medicine Wheel Men & Woman at San Diego American Indian Health Center
Suzanne FultonSuzanne Fulton
Registered Dental Assistant at San Diego American Indian Health CenterRegistered Dental Assistant at San Diego American Indian Health Center
Caleb TaylorCaleb Taylor
Deputy Sheriff at San Deigo CountyDeputy Sheriff at San Deigo County