NORMA JACKSON
San Diego,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
San Deigo American Indian Health Center
09.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Initiated and Validated Referrals, Authorizations .
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Call Center Representative
Jerome's Furniture
10.2020 - 09.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Review customer account information related to billing, shipping and warranties.
- Scheduled deliveries and pickups.
- Communicated effectively with Dispatch.
Assistant Store Manager
Dollar Tree
11.2017 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Process damage merchandise on a daily basis.
- Process all corporate directives including Pull and Hold /Destroy, Task Compliance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
La Mesa College
San Diego, CASkills
- Customer Service
- Business
- Management
- HIPAA Compliance
- Insurance Verification
- Patient Intake
- Payment Collection
- Eligibility Determination
Timeline
Patient Service Representative
San Deigo American Indian Health Center
09.2022 - Current
Call Center Representative
Jerome's Furniture
10.2020 - 09.2022
Assistant Store Manager
Dollar Tree
11.2017 - 10.2020
High School Diploma -
La Mesa College
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