Norma-Jean Lopez

• Established strong client relationships through consistent communication and excellent customer service.
• Increased territory sales by developing and implementing effective sales strategies.
• Expanded market share with targeted marketing campaigns and strategic product placements.
• Accompanied sales representatives on site visits to resolve issues and foster and build relationships.

• Conduct onsite assessments and estimates for cleaning and restoration of fine textiles and natural stone in residential and commercial spaces.

• Develop and maintain strong relationships with property managers, resident managers, and commercial accounts.

• Manage the entire sales process from initial client contact through proposal, closing, and post-project follow-ups.

• Provide expert recommendations on restoration solutions tailored to client needs.

• Ensure high customer satisfaction through regular follow-ups and quality control measures.

• Hosted Lunch and Learn sessions to educate industry professionals and offer AIA CEU credits.

• Interact with clients, vendors and visitors on a day-to-day basis.
• Managed 60+ residential and commercial sales calls per day.
• Increased sales by 10% on most orders handled.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Reported to senior management on organizational performance and progress toward goals.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Observed and participated in special learning opportunities to expand horizons and learn different approaches.
• Boosted cultural awareness by incorporating children's literature from world cultures.
• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Created and implemented different learning activities to meet needs of different types of learners.

• Provided support to classroom teacher and promote planned activities to enhance emotional, academic and physical development of students.
• Operate audio visual equipment for presentations and prepare instructional materials and classroom displays.
• Assisted with supervising and ensuring to maintain a well-focused and disciplined learning environment at all times.
• Took daily attendance and administer students’ arrival and departure time.
• Prepared breakfast and snack layout as well as overseeing students during lunch.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Supported classroom maintenance and upkeep, organizing books, and materials.

• Provided administrative support to CEO of company.
• Setup and coordinated meetings and conferences.
• Coordinated and maintained records for staff office space, phones, parking, company credit cards and office keys.
• Collected and maintained inventory of office equipment and supplies.
• Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office.
• Coordinated and directed office services, such as records, budget preparation, personal and housekeeping.

• Supervised 26 Location Cleaning Subcontractors.
• Maintained and supervised routes on daily basis.
• Handled and assigned Customer Service order related complaints.
• Supervised 4 Sales Support Associates.
• Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.

• Received and booked over 60+ sales calls per day
• Received over 50+ subcontractor calls per day
• Audit subcontractor cleaning jobs
• Actual franking of subcontractor jobs into department store POS system.