Norma Jimenez
Round Lake,IL
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
The Fresh Market
01.2015 - 05.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Ensure department adherence to all safety requirements and protocols including food safety per TFM policies, and per law.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and managed team schedules aligning with guest shopping hours to ensure guests receive an excellent shopping experience
- Assisted in analyzing sales reports, P&L reports, and other metrics to make and execute business decisions and design plans that drive business success
- Assist in forecasting and maintaining store teams by collaborating with Store Manager and Talent Acquisition in the sourcing, selecting, and hiring of new team members
- Assist with the training of the team through The Fresh Market Academy and “on-the-job” training to provide excellent guest service in a safe and secure manner
- Coach team members to optimize operations and further team development and increase retention
- Ensure that your team members are adhering to The Fresh Market standards and policies
Department Head Manager
The Fresh Market
08.2005 - 12.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Assist the store manager in partnering with the Guest Services Manager provide team members a hospitable orientation and onboarding experience team members
Quality Assurance Specialist
ASAP Systems
11.2005 - 03.2008
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Assessed products or services to evaluate conformance with quality standards.
Electronic Mechanical Assembler
ASAP Systems
08.2003 - 11.2005
- Inspected completed Computer products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Assembled components per technical specifications and production guidelines.
- Installed completed assemblies into cases.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Proven ability to learn quickly and adapt to new situations.
- Inspected, tested and adjusted completed units to meet specifications and customer order requirements.
Education
High School Diploma -
Rolling Meadows Highs School
Rolling Meadows, ILNo Degree - General Studies
Harper College
Palatine, ILSkills
- Business Growth Initiatives
- Inventory Tracking and Management
- New Hire Training
- Advertising Campaign Development
- Customer Service Management
- Budgeting and Cost Control
- Microsoft Office Suite
- Process Improvement
- Process Development and Streamlining
- Performance Monitoring and Evaluation
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
The Fresh Market
01.2015 - 05.2023
Quality Assurance Specialist
ASAP Systems
11.2005 - 03.2008
Department Head Manager
The Fresh Market
08.2005 - 12.2014
Electronic Mechanical Assembler
ASAP Systems
08.2003 - 11.2005
High School Diploma -
Rolling Meadows Highs School
No Degree - General Studies
Harper College
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