Norma Kahn
Bolivar,MO
Summary
Proven achiever with a strong background in customer service and machine operation, notably with Buckhorn Inc. Excelled in roles requiring expertise in data entry and complaint resolution, enhancing customer satisfaction significantly. Demonstrated exceptional office equipment proficiency and clerical support, ensuring efficient order fulfillment and service excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative/Machine Operator Assembler
City of Oakland/Buckhorn Inc.
06.1990 - 08.2016
I worked in the Personnel department and administered tests for jobs. At BuckHorn I was a machine operator
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA06.1969
Skills
- Information SecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportMicrosoft Office SuiteSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportMicrosoft Office SuiteResearchSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportMicrosoft Office SuiteSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder FulfillmentClerical SupportCall center experienceTechnical SupportSecurityData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyData EntryPaperwork ProcessingProduct KnowledgeComplaint resolutionOffice equipment proficiencyOrder Fulfillment
- Data Entry
- Paperwork Processing
- Product Knowledge
- Complaint resolution
- Office equipment proficiency
- Order Fulfillment
- Clerical Support
- Call center experience
- Technical Support
- Microsoft Office Suite
Timeline
Customer Service Representative/Machine Operator Assembler
City of Oakland/Buckhorn Inc.
06.1990 - 08.2016
High School Diploma -
Dubuque Senior High School
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