Norma Lawson
Chicago,IL
Summary
Accomplished Real Estate Broker with a proven track record at EXIT Strategy Realty, adept in lead generation and negotiation. Leveraged market research and residential real estate expertise to secure favorable contracts, enhancing property marketing and showing outcomes. Demonstrated exceptional communication skills, fostering agent and seller relationships for optimal client satisfaction and a significant increase in repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
43
43
years of professional experience
Work History
Real Estate Broker
EXIT Strategy Realty
09.2023 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Real Estate Broker
Coldwell Banker Realty
09.1997 - 09.2023
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Generated new leads through strategic prospecting efforts, including cold calling, door knocking, and community events participation.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
- Assisted clients in staging their homes for sale, resulting in quicker sales and often above asking price.
- Facilitated smooth closings, coordinating with all parties involved to ensure seamless transaction.
- Developed strong relationships with mortgage lenders, facilitating smoother financial transactions for clients.
- Improved client satisfaction with personalized property matching, understanding their needs, and preferences.
- Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
- Negotiated favorable contract terms for clients, protecting their interests and achieving optimal outcomes.
- Conducted comprehensive market analyses for clients to ensure competitive pricing, enhancing sale opportunities.
- Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
- Organized and hosted open houses to generate interest and expedite sale of properties.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Evaluated properties for potential salability and pricing.
- Set up virtual home tours, in-person visits, and open houses for properties.
- Cultivated strong relationships with agents, lenders and title companies.
- Bought, renovated and flipped houses using real estate and construction knowledge.
Server Assistant
United Center
02.2006 - 10.2013
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring smooth flow of service during peak meal times.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout restaurant during busy shifts.
- Contributed to positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Proactively addressed potential customer complaints or issues before they escalated, fostering atmosphere of satisfaction among guests.
Underwriting Assistant
Farmers & Pet Insurance Company
04.2000 - 07.2002
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Managed 25 incoming calls, 60 emails and multiple faxes per day from customers'.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
Medical Malpractice Underwriter
CNA Insurance
03.1995 - 10.1997
- over 300 Developed training materials for new underwriters, improving overall team performance and understanding of complex medical issues.
- Contributed to the development of underwriting guidelines by analyzing data from claims experience and industry research.
- Collaborated with sales teams to provide accurate quotes, ensuring customer satisfaction and retention.
- Reduced claim denials by diligently verifying applicant information against established criteria.
- Maintained strong collaborative relationships with medical professionals to ensure accurate interpretation of medical records and test results.
- Managed relationships with key stakeholders such as brokers, agents, and providers to ensure smooth workflow execution and client satisfaction.
- Supported business growth initiatives by providing insightful feedback on product offerings based on market trends and customer needs.
- Managed over 300 HMO, PPO and Managed Care Program coverages
Assistant Underwriter
Health Providers Insurance Company HPIC
04.1988 - 02.1995
- Verified data integrity and accuracy.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
- Collaborated with cross-functional teams to develop innovative insurance products tailored to specific market segments.
- Evaluated insurance applications against established criteria, ensuring adherence to company policies and regulatory requirements.
- Performed detailed analysis of client financial statements to accurately assess risk levels.
- Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
- Supported the development of new business by conducting thorough research on prospective clients.
- Participated in industry events and professional organizations, enhancing the company''s reputation within the insurance market.
- Expedited the underwriting process through effective prioritization and organization of workload.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Managed a staff of two assistants
Receptionist
Tilton & Lewis Interior Design
02.1987 - 04.1988
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Data Entry Clerk
FCA Collection Agency
04.1981 - 09.1985
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Processed over 500 notices each day
Education
Licensed Real Estate Broker - Real Estate
Chicago Association of Realtors School
Chicago, IL09.1997
No Degree - Business Management
Loyola University
Chicago, IL12.1991
No Degree - Arts
Columbia Collage
Chicago, IL08.1985
High School Diploma -
Jones Commercial High School
Chicago06.1981
Skills
- Lead Generation
- Negotiation
- Market Research
- Contract Negotiation
- Residential Real Estate
- Contract Management
- Property Marketing
- Property Showing
- Agent and seller communications
- Residential Property Management
Affiliations
- Rosemoor Community Association/Organization
- National Association of Realtors
- CRM Designation
- Chicago Association of Realtors in Illinois
Timeline
Real Estate Broker
EXIT Strategy Realty
09.2023 - Current
Server Assistant
United Center
02.2006 - 10.2013
Underwriting Assistant
Farmers & Pet Insurance Company
04.2000 - 07.2002
Real Estate Broker
Coldwell Banker Realty
09.1997 - 09.2023
Medical Malpractice Underwriter
CNA Insurance
03.1995 - 10.1997
Assistant Underwriter
Health Providers Insurance Company HPIC
04.1988 - 02.1995
Receptionist
Tilton & Lewis Interior Design
02.1987 - 04.1988
Data Entry Clerk
FCA Collection Agency
04.1981 - 09.1985
Licensed Real Estate Broker - Real Estate
Chicago Association of Realtors School
No Degree - Business Management
Loyola University
No Degree - Arts
Columbia Collage
High School Diploma -
Jones Commercial High School
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