NORMA LECHTANSKI
Chicago,IL
Summary
Efficient Human Resources Coordinator known for productivity and ability to complete tasks swiftly. Excel in problem solving and adaptability ensuring smooth HR operations. Experience in supporting a range of services, payroll, training, and full cycle recruitment.
Overview
10
10
years of professional experience
Work History
Human Resources Coordinator
MENARDS INC.
Chicago, USA
07.2023 - Current
- Successfully process payroll for 85 employees with zero errors, ensuring compliance with company policies
- Effective resolve payroll inquiries from employees in a timely and professional manner
- File Workers Compensation Claim, and Leave of Absence, on average 2-3 per month
- Coordinate interviews, reference check, collection of mandatory new hire paperwork, drug tests, and ensure checklist is completed
- Successfully onboard 15-20 employees during hiring season achieving 95% positive feedback
- Primary recruiter for non-leadership positions and job posts with an average of 90%employee retention in the first year of employment and 25%-35% new hire nominated for employee of the month
- Implemented the mentorship program of pairing senior employees with new hires to enhance learning progression
- Manage employees recognition, newsletters, terminations, verification of employment and other administrative office miscellaneous
Process Assistant
AMAZON.com Fulfillment Center IGQ1
Markham, Illinois
08.2020 - 05.2023
- Assisted department Managers with daily productivity and overall performance of 120 associates
- Successfully allocated associates to designated working stations, providing headcounts and coding indirect work within the 10 minutes time frame of beginning of shift
- Proactively administered associates' huddles during down time to address safety, quality, and work processes to improve productivity
- Kept track of quality metrics during work shifts and engaged with associates to prevent errors and damages, resulting in less errors, an average 5% higher productivity
Senior Customer Service Assistant Coordinator
AXA Partners USA
Chicago, Il
11.2014 - 08.2019
- Handled high volumes of inbound customer calls addressing questions regarding medical assistance, insurance benefits eligibility, paperwork, and claims, on average 50-60 daily calls
- Effective resolved customer complaints and issues through actively listening and empathetic communication
- De-escalated tense customer situations by maintaining a calm and professional tone during phone conversation
- Utilized Customer Relationship Management (CRM) system to access customer's details and to handle phone calls
- Maintained a high level of customer satisfaction by consistently exceeding call quality standards and resolving inquiries promptly
- Order Medical reports, HCFA's, UB's, and VOB's for case file reviews and claims adjudication
- Trained, mentored, and first point of contact for more complex benefits eligibility
Education
Bachelor - Social Communications & Journalism
University Mogi Das Cruzes
SP, Brazil11.1994
Executive Secretary -
Clovis Bevilacqua High School
São Paulo11.1988
Skills
- Training & Development
- Interpersonal Skills
- Adaptability
- Customer Service
- Employee Recruitment & Retention
- Detail Oriented
- Organizational Skills
- Computer Skills
- HRIS proficiency
- Payroll and benefits administration
- Onboarding coordination
Extracurricular Activities
Student, 08/01/13, 06/30/15, Harold Washington City College of Chicago, College Credit Classes of Business Administration, Accounting, and Marketing.
Languages
Portuguese - Fluent
Spanish - Good conversation and reading command.
Personal Information
http://www.Linkedin.com/in/norma-lechtanski
Timeline
Human Resources Coordinator
MENARDS INC.
07.2023 - Current
Process Assistant
AMAZON.com Fulfillment Center IGQ1
08.2020 - 05.2023
Senior Customer Service Assistant Coordinator
AXA Partners USA
11.2014 - 08.2019
Bachelor - Social Communications & Journalism
University Mogi Das Cruzes
Executive Secretary -
Clovis Bevilacqua High School
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