Norma Lemus
Torrance,CA
Summary
Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life.
Overview
3
3
years of professional experience
Work History
Caregiver
Family Members
03.2024 - 09.2024
- Assisted my mom with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Flawless Beauty
07.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Chatsworth High School
Chatsworth, CA2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- Personal Hygiene Assistance
- Compassionate Care
Timeline
Caregiver
Family Members
03.2024 - 09.2024
Customer Service Representative
Flawless Beauty
07.2021 - 04.2023
Chatsworth High School
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