Norma Lilly

Raleigh Heart Clinic Inc.

09.2004 - Current

Updated patient financial information to guarantee accuracy.
Minimized errors in data entry by double-checking information before submitting claims to insurance companies.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Managed multi-line phone system and pleasantly greeted patients.
Assisted healthcare provider with administrative tasks, enabling them to focus on quality patient care.
Transcribed phone messages and relayed to appropriate personnel.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Supported office staff and operational requirements with administrative tasks.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Prepared and processed patient referrals and transfer requests.
Obtained payments from patients and scanned identification and insurance cards.
Processed medical insurance claims and payments.
Assisted with medical coding and billing tasks.