Norma Lilly
Shady Spring,WV
Summary
Hardworking medical billing/receptionist 21+ years. I bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
20
20
years of professional experience
Work History
Medical Billing /Medical Receptionist
Raleigh Heart Clinic Inc.
09.2004 - Current
- Updated patient financial information to guarantee accuracy.
- Minimized errors in data entry by double-checking information before submitting claims to insurance companies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare provider with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Wyoming East High School
New Richmond, WV05.1999
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Medical Billing
- Electronic Medical Records
- Insurance Claims
- Critical Thinking
Timeline
Medical Billing /Medical Receptionist
Raleigh Heart Clinic Inc.
09.2004 - Current
High School Diploma -
Wyoming East High School
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