Norma Lohr
Lakewood
Summary
Diligent administrative assistant with background in front office administration. Adept in managing daily operations and providing exceptional support to executive teams. Demonstrated ability in maintaining organized records and handling client communications efficiently.
Professional and experienced healthcare support specialist with strong focus on patient care and clinical operations. Skilled in medical procedures, patient interaction, and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Apprentice
Healthpoint Family Care
06.2022 - 03.2024
- Fostered a safe environment for patients by adhering to strict infection control protocols during clinical procedures.
- Provided vital support during medical emergencies by administering first aid and CPR when necessary.
- Enhanced team collaboration with clear communication and active participation in staff meetings and training sessions.
- Streamlined administrative tasks such as answering phone calls, managing insurance claims, and updating electronic health records.
- Improved clinic efficiency by managing medical records, scheduling appointments, and coordinating patient referrals.
- Supported diagnostic procedures by collecting laboratory specimens and preparing them for testing.
- Maintained a clean and organized work area to facilitate efficient patient care delivery.
- Educated patients on preventive care measures to promote overall health and wellbeing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to a welcoming environment for patients through exceptional customer service and communication skills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Store Manager
Cricket Wireless
10.2021 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Administrative Assistant
MAIRSA
11.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Education
High School Diploma -
ISEA
Hermosillo, Sonora, Mexic06-2009
Skills
- Strong communication skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining confidentiality
- Adaptable to change
- Patient scheduling
- Immunization administration
- Sterilization techniques
- Insurance verification
- Medical terminology
- Medical office procedures
- Electronic health records management
- Customer service
Certification
- Basic Life Support (BLS) - American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Apprentice
Healthpoint Family Care
06.2022 - 03.2024
Store Manager
Cricket Wireless
10.2021 - 05.2022
Administrative Assistant
MAIRSA
11.2018 - 04.2020
High School Diploma -
ISEA
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