Norma Lopez
Driver/freight tech /merchandiser
Houston,TX
Summary
Dynamic freight handler with proven expertise at FedEx, enhancing warehouse efficiency through innovative sorting techniques and rigorous safety compliance. Skilled in heavy lifting and freight processing, I excel in fast-paced environments, consistently achieving rapid turnaround times and fostering team collaboration to boost productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Fright Handler
FedEx
06.2025 - 12.2026
- Operated forklifts and pallet jacks to efficiently move freight within facility.
- Sorted and organized packages for timely dispatch, ensuring compliance with safety protocols.
- Assisted in loading and unloading trucks, maintaining workflow efficiency during peak hours.
- Conducted routine inspections of equipment to ensure optimal performance and safety standards.
- Trained new hires on safety procedures and operational best practices within the warehouse environment.
- Maintained accurate inventory records, facilitating effective tracking of shipments and supplies.
- Implemented improvements in sorting techniques, enhancing overall productivity of freight operations.
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Sorted and organized packages to make deliveries to correct address.
- Packed items to meet shipping requirements.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
- Verified and noted count and condition of cargo received.
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Maximized cargo integrity by securely packaging items according to specific guidelines for each type of product handled.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
- Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.
- Collaborated with team members to resolve challenges and improve productivity.
- Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Contributed to team cohesion and morale by fostering a positive work environment and consistently offering support to colleagues when needed.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Enhanced team productivity with thorough training on latest freight handling techniques and safety standards.
- Implemented new packing strategies, reducing material costs and environmental impact.
- Facilitated collaborative work environment by assisting coworkers with complex or oversized shipments.
- Enhanced warehouse efficiency by organizing inventory and optimizing storage methods.
- Ensured compliance with health and safety regulations, contributing to safer workplace environment.
- Conducted detailed inspections of freight for damage or discrepancies, maintaining high-quality standards.
- Supported inventory audits, contributing to accuracy and reliability of stock information.
- Coordinated with team members to ensure smooth operation of freight handling process, mitigating delays.
- Loaded and unloaded freight from trailers, leading to timely dispatch and receipt of goods.
- Optimized space utilization in storage areas, allowing for accommodation of additional freight.
- Increased throughput by efficiently sorting and allocating goods to their designated areas.
- Maintained accurate inventory records, enabling better tracking and management of stock levels.
- Provided exceptional customer service by addressing inquiries and resolving issues related to freight handling.
- Improved customer satisfaction with timely and accurate shipment processing.
- Participated in continuous improvement initiatives, suggesting innovative solutions to enhance operational efficiency.
- Streamlined package handling process, resulting in reduced damage rates and increased customer satisfaction.
- Reduced transit times by effectively planning and executing loading schedules.
- Assisted in development of more efficient freight tracking system, enhancing visibility and control over shipments.
- Improved safety protocols by conducting regular checks and maintenance of handling equipment.
- Streamlined communication between warehouse departments, ensuring all parties were informed of freight statuses.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Moved furniture and boxes using utility dolly and truck ramp.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Lead
ABM
03.2025 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
North Brook High School
Houston, TX05.2005
Skills
Heavy lifting
Truck loading and unloading
Pallet jack operation
Loading and unloading
Warehouse safety
Package handling
Handheld scanners
Package labeling
Order picking
Freight processing
SAP warehouse systems
Pallet jack safety
Shipment inspection
Shipping and receiving
Zoning and stocking
Type product expert
Wrapping machinery
Rigging
Type tool use
Hand-eye coordination
Freight documentation
Hand saw safety
Trailer unloading
Freight tracking
Able to lift number lbs
Documentation verification
Hand truck safety
Warehouse goods transportation
Checklist completion
Tagging
Physical strength and stamina
Critical thinking
Attention to detail
Willing to learn
OSHA compliance
Hand and power tool operation
Warehouse operations
Equipment operation
Decision-making
Inventory organization
Damage prevention
Materials handling and transport
Freight labeling
First aid certification
Material handling
Materials sorting
Stacking and staging
Problem-solving
Standards compliance
Materials handling safety training
Loading dock operations
Relationship building
Wrapping and boxing
Team collaboration
Cargo securing
DOT regulations
Work Planning and Prioritization
Warehouse environment safety
Product verification
Cargo security
Protective equipment use
Lifting and sorting
Job planning
Storage area maintenance
Environmentally controlled storage
Visual inspection
Health and safety compliance
Safety precautions
Inventory tracking
Labeling and boxing
Scaffolding installation and removal
Languages
Spanish
Full Professional
Timeline
Fright Handler
FedEx
06.2025 - 12.2026
Lead
ABM
03.2025 - 02.2026
High School Diploma -
North Brook High School