Norma Loreto
Spring Valley,CA
Summary
To utilize and expand my skills and serve as a team member while providing exceptional service
Overview
23
23
years of professional experience
Work History
Birth Clerk
UCSD/Jacobs Medical Center
11.2016 - Current
- Responsible for collecting the necessary data elements for the completion of the birth certificate as required by state law
- Responsibilities include working with the parents to gather data that is required for the Declaration of Paternity, which can be a critical and sometimes difficult part of the birth certificate process
- Enter birth certificate information into appropriate computer software program (California Integrated Vital Records System) and transmit data in a timely manner as required by state law
Hospital Assistant III
UCSD/Jacobs Medical Center
02.2015 - Current
- As a Hospital Assistant, I am the liaison for the patients, internal staff members, and medical providers here at UCSD Department of Admissions.
- I am responsible for registering patients for surgeries and procedures, collecting co-pays for scheduled appointments, and contacting various insurance companies to ensure medical coverage is active for the day of service.
- I am also in charge of pre-certification, authorization, and accurate calculation of patient liability.
- I contact patients for appointment reminders prior to their visit.
- Scan medical records and consents into Cadence.
- Cross-trained in various departments at UCSD.
- I also have great knowledge of third-party insurance payers and Federal/State public programs.
Patient Access Rep II
Rady’s Children’s Specialist of San Diego
12.2005 - 02.2015
- Responsible for clerical, administrative and clinical functions
- Greeting patients at arrival, completing registration and financial information for new or previously registered patients, timely and accurately to secure patient account
- Enter referrals, authorizations in Epic
- Contacting patients and family members with pre and post appointment instructions
- Answering multiple telephone lines with accuracy and clarity
- Scheduling clinical, in-office and outpatient procedures
Front Desk Receptionist
Mid City Community Clinic
02.2002 - 11.2005
- Welcome patients and visitors by greeting patients and visitors, in person or on the telephone answering or referring inquiries, optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patient's arrival
- Responsible for answering patients' questions; maintaining the reception area
- Ensure availability of treatment information by filing and retrieving patient records, update patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges
- Help patients in distress by responding to emergencies
- Protect patients' rights by maintaining confidentiality of personal and financial information
Education
Diploma -
Point Loma High School
Skills
- Excellent customer service skills
- Ability to multitask
- Bilingual English/Spanish
- Excellent writing skills
- Excellent verbal skills
- Computer skills
- Train and orient new employees
- EPIC
- EBRS
- Right Fax
- WORD
- EXCEL
- SPLAN
- Cash Handling
- UAT
- Cash Management
Languages
English
Professional
Spanish
Professional
Timeline
Birth Clerk
UCSD/Jacobs Medical Center
11.2016 - Current
Hospital Assistant III
UCSD/Jacobs Medical Center
02.2015 - Current
Patient Access Rep II
Rady’s Children’s Specialist of San Diego
12.2005 - 02.2015
Front Desk Receptionist
Mid City Community Clinic
02.2002 - 11.2005
Diploma -
Point Loma High School
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