23 Yrs Experience Customer Service Agent
Norma Loya
Customer Service Agent
El Paso,TX
Summary
Qualified Customer service with 20 + years of experience in fast-paced customer service.. Personable and professional under pressure. Problem solver.
Friendly with many years of dedicated customer service experience. Dedicated to exceeding sales goals through effective communication skills and abilities.
Knowledgeable and dedicated customer service professional with extensive experience. . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.
Overview
1
1
Work History
Customer Service Agent.
Kforce Global Solutions. FEMA
11.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted the survivors with phone numbers to get immediate rescue.
- Updating information on survivors cases.
Customer Service Agent Assistant
MR COOPER MORTGAGE
08.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account and assisted with their Escrows.
Customer Service Representative Agent
Kforce Global Solutions. FEMA
10.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for aid, services and company information for rescue.
- Took registration information of victims.
- Data entry on survivors account.
Computer Data Entry Operator
Kforce Global Solutions
08.2021 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Customer Service Representative IRS (COVID 19)
Kforce Global Solutions
06.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Answered constant flow of customer calls with minimal wait times.
- Audited customer account information to identify issues.
CSR
Maximus
02.2020 - 10.2020
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Care Representative
Conduent
03.2019 - 04.2019
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped 50 customers every day by approaching conversations with positive attitude.
Tupperware Independent Consultant
Tupperware Corporation
06.1980 - 09.2000
- Worked with distributer to resolve customer problems, improve operations and provide exceptional customer service.
- Worked with customers to understand requirements and provide exceptional planning service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received training and certification from Tupperware to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Developed team communications and information for our production meetings.
- Our time provided sales monthly to be able to maintain a vehicle van
Education
High School Diploma -
Thomas Jefferson High School
E Paso Tx.1969
Skills
- Data entry
- Payment processing
- Credit card processing
- Strategic sales knowledge
- Professional telephone demeanor
- Order fulfillment
- Retail store support
- Sale expertise
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Agent.
Kforce Global Solutions. FEMA
11.2022 - 05.2023
Customer Service Agent Assistant
MR COOPER MORTGAGE
08.2022 - 10.2022
Customer Service Representative Agent
Kforce Global Solutions. FEMA
10.2021 - 03.2022
Computer Data Entry Operator
Kforce Global Solutions
08.2021 - 09.2021
Customer Service Representative IRS (COVID 19)
Kforce Global Solutions
06.2021 - 08.2021
CSR
Maximus
02.2020 - 10.2020
Customer Care Representative
Conduent
03.2019 - 04.2019
Tupperware Independent Consultant
Tupperware Corporation
06.1980 - 09.2000
High School Diploma -
Thomas Jefferson High School
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