Norma Loya
Customer Service Representative
El Paso,TX
Summary
Qualified Customer service with 23 + years of experience in fast-paced customer service.. Personable and professional under pressure. Problem solver.
Friendly with many years of dedicated customer service experience. Dedicated to exceeding sales goals through effective communication skills and abilities.
Knowledgeable and dedicated customer service professional with extensive experience. . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Accounting Clerk
Insight Global
El Paso (Remote), TX
03.2024 - Current
- Working with Federal Student Loans Mainly conversions.
- Checked postings and documents for correctness, accuracy and proper coding.
- Checked figures and postings for correct entry and proper codes.
Customer Service Agent.
Kforce Global Solutions. FEMA
REMOTE
11.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted survivors with phone numbers to get immediate rescue.
- Updating information on survivors cases.
- Managed over 50 customer calls per day.
- Resolved problems, improved operations and provided exceptional service
Customer Service Agent Assistant
MR COOPER MORTGAGE
REMOTE
08.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account and assisted with their Escrows.
- Developed and updated databases to handle customer data
- Promptly responded to inquiries and requests from prospective customers
Customer Service Representative Agent
Kforce Global Solutions. FEMA
REMOTE
10.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for aid, services and company information for rescue.
- Took registration information of victims.
- Data entry on survivors account.
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Participated in team meetings and training sessions to stay informed about product updates and changes
Computer Data Entry Operator
Kforce Global Solutions
REMOTE DEO ( FLORIDA RE EMPLOYMENT(COVID 19 )
08.2021 - 09.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled data and reviewed information for accuracy prior to input.
Customer Service Representative IRS (COVID 19)
Kforce Global Solutions
Remote
06.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Answered constant flow of customer calls with minimal wait times.
- Audited customer account information to identify issues.
CSR
Maximus
02.2020 - 10.2020
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
High School Diploma -
Thomas Jefferson High School
E Paso Tx.1969
Skills
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Administrative support
- Data processing
Languages
Spanish
Native/ Bilingual
Timeline
Accounting Clerk
Insight Global
03.2024 - Current
Customer Service Agent.
Kforce Global Solutions. FEMA
11.2022 - 05.2023
Customer Service Agent Assistant
MR COOPER MORTGAGE
08.2022 - 10.2022
Customer Service Representative Agent
Kforce Global Solutions. FEMA
10.2021 - 03.2022
Computer Data Entry Operator
Kforce Global Solutions
08.2021 - 09.2021
Customer Service Representative IRS (COVID 19)
Kforce Global Solutions
06.2021 - 08.2021
CSR
Maximus
02.2020 - 10.2020
High School Diploma -
Thomas Jefferson High School
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