Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline

Norma Lozano

Pharr,TX

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

9
9
years of professional experience

Work History

Human Resources Manager

J.V. Equipment
09.2022 - 09.2023
  • Spearheaded wellness initiatives to improve employee health and productivity, resulting in decreased absenteeism rates.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Managed all aspects of payroll processing for timely payment of wages while maintaining accurate record-keeping practices.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Ensured legal compliance by staying current on employment legislation changes and updating internal policies accordingly.

Human Resources Recruiting Coordinator

Edinburg Nursing & Rehabilitation Center
03.2021 - 02.2022
  • Reduced time-to-hire by streamlining recruitment process and utilizing effective candidate sourcing techniques.
  • Conducted thorough pre-screening interviews to assess candidate qualifications, resulting in more efficient interview process for hiring managers.
  • Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Coordinated technical training and personal development classes for staff members.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Coordinated onboarding processes, providing new hires with a smooth transition into company culture.

Human Resources Manager

Ensign Services
07.2014 - 06.2020
  • Recruited top healthcare talent to maximize profitability.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Processed employee claims involving performance issues and harassment.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Education

Associate of Arts - Urban Education And Leadership

William Penn University, Oskaloosa, Iowa
05.2012

Skills

  • Human Resource Information System HRIS
  • Recruitment and hiring
  • Management Support
  • Leadership Development
  • Conflict Resolution
  • Microsoft Office proficiency
  • HR policies and procedures
  • Benefits Administration
  • Payroll Administration

Software

Microsoft Office

ADP Workforce Now

Applicant Tracking Systems

Reporting

Workday

HRIS

Payroll

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Manager - J.V. Equipment
09.2022 - 09.2023
Human Resources Recruiting Coordinator - Edinburg Nursing & Rehabilitation Center
03.2021 - 02.2022
Human Resources Manager - Ensign Services
07.2014 - 06.2020
William Penn University - Associate of Arts, Urban Education And Leadership

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Norma Lozano