Energetic and experienced in different fields. Over 18 years working in customer services field. Enjoy working with people of different ethnicities. Eager to provide caring experience to patients with the best solutions for sustained improvement in performance. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Hi, I’m
Norma Luevano
Livermore,CA
Summary
Overview
21
years of professional experience
Work History
Norma's House Cleaning, Livermore, CA
Company Owner
2015.02 - Current (9 years & 7 months)
Job overview
- Created vision and mission for Norma's Cleaning company and kept employees focused on achieving both.
- Managed 5 employees by supervising daily tasks.
- Eased team transitions and new employee orientation through effective training and development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drafted invoices for completed work.
- Assisted in recruiting, hiring and training of team members.
Apostle Diagnostics, San Jose, CA
Phlebotomy Technician
2022.01 - 2022.06 (5 months)
Job overview
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collection of PCR samples
- Collection of Antigen test samples
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
- Obtained blood specimens by performing venipunctures about 30 times per day.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Comfort Care, Livermore, CA
Caregiver
2020.11 - 2021.02 (3 months)
Job overview
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Liberty Tax Service, Livermore, CA
Tax Preparer
2012.01 - 2015.04 (3 years & 3 months)
Job overview
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated communication between clients and tax authorities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared US, multistate and international tax returns for business clients.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Managed over 15 customer calls per day, and prepared over 10 Tax returns per day.
Quiznos Subs, Pleasanton, CA
Store Manager
2003.04 - 2012.07 (9 years & 3 months)
Job overview
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Managed inventory control, cash control and store opening and closing procedures.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Increased sales over 10% with in first 2 months of hired
Education
Institute For Business And Technology Santa Clara, CA
Certificate from Phlebotomy, Lab Assistance, EKG Technician
University Overview
Multiskilled Medical Certification Institute
Identification Number:1153392
Expiration Date: 5/31/2023
Basic life support
225411685409
Certified Phlebotomy Technician I
CPT-02266233
Issue 08/12/2022
Amador Valley High School Pleasanton, CA
GED
01.2014
University Overview
Skills
- Cleaning
- Sales Reporting
- Invoicing
- Budgeting
- Team work
- Productivity
- Adaptability
- Organization Skills
- Bilingual, English and Spanish
Timeline
Phlebotomy Technician
Apostle Diagnostics
2022.01 - 2022.06 (5 months)
Caregiver
Comfort Care
2020.11 - 2021.02 (3 months)
Company Owner
Norma's House Cleaning
2015.02 - Current (9 years & 7 months)
Tax Preparer
Liberty Tax Service
2012.01 - 2015.04 (3 years & 3 months)
Store Manager
Quiznos Subs
2003.04 - 2012.07 (9 years & 3 months)
Institute For Business And Technology
Certificate from Phlebotomy, Lab Assistance, EKG Technician
Amador Valley High School
GED
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