Summary
Overview
Work History
Education
Skills
Timeline
Generic

NORMA LUJAN

Deming,NM

Summary

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Overview

21
21
years of professional experience

Work History

Receptionist

Mimbres Internal Medicine
Deming, NM
02.2018 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Customer Service/Shipping and Receiving Clerk

Lescombes Winery
Deming, NM
03.2012 - 01.2018
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Inspected outgoing packages for damage before sealing them up for shipment.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Organized materials into appropriate storage areas based on product type or size.
  • Processed returns efficiently according to company policies and procedures.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.

Assembly/Customer Service/Shipping and Receiving Clerk

Compass Components
Deming, NM
07.2007 - 02.2012
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Operated computers to access information related to shipping activities.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
  • Reviewed customer orders for accuracy prior to shipping goods out of the facility.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Traced missing material and shipments through vendor and customer communications.

Customer Service/Server Assistant

Holiday Inn
Deming, NM
06.2003 - 05.2008
  • Greeted guests and answered any questions they had about the menu.
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Resolved customer complaints swiftly and professionally when needed.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Followed health code standards while handling food and beverage items.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Ensured that all utensils were sanitized properly before use.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Collaborated with team members to achieve daily goals within specified time frame.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Carried food orders to specific restaurant tables and served guests.
  • Set up tables and chairs for parties and large groups.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted guests with friendliness and professionalism.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Stocked service stations with ice, napkins and straws.

Education

High School Diploma -

Deming High
Deming, NM
05-1991

Skills

  • Scheduling
  • Office equipment operations
  • Telephone skills
  • Customer/Client relations
  • Positive and professional
  • Scheduling appointments

Timeline

Receptionist

Mimbres Internal Medicine
02.2018 - Current

Customer Service/Shipping and Receiving Clerk

Lescombes Winery
03.2012 - 01.2018

Assembly/Customer Service/Shipping and Receiving Clerk

Compass Components
07.2007 - 02.2012

Customer Service/Server Assistant

Holiday Inn
06.2003 - 05.2008

High School Diploma -

Deming High

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NORMA LUJAN