Summary
Overview
Work History
Education
Skills
Timeline
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NORMA D. LYNCH

Lithonia,GA

Summary

Dedicated Customer Service Representative with 10+ experiences in a Healthcare setting. Consistently achieve record-high customer satisfaction rankings Respected builder and leader of customer-focused teams, instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment Highly focused and diligent problem solver with a unique ability to evaluate situations to solve solutions. Self and Highly-motivated focused professional with over twenty years of experience.

Overview

31
31
years of professional experience

Work History

Planner Buyer

Wellstar Healthcare
04.2023 - Current

Forecasting and Replenishing stock for the entire Wellstar Warehouse. Worked closely with Receiving and Accounts Payable to ensure all discrepancies are resolved to prevent stocking and/or invoice issues

  • Optimized inventory control, reducing waste and expired items while improving costefficiency.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Evaluated key items regularly, making data-driven adjustments to avoid stock outs

Buyer II

Emory Healthcare
04.2016 - 04.2023
  • Purchase large volume of med/surg supplies for the entire Surgery, Respiratory, Environmental Services department across the entire system.
  • Work closely with accounts payable to ensure invoice discrepancies are resolved to create a three-way match to pay invoice in timely manner to obtain any discounts given.
  • Assist receiving with shipping and receiving issues as well as short- shipped items.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Work my backorder report on a daily basis so that substitutes are found in a timely manner.
  • Software Used: McKesson.

Capital Buyer

Dekalb Medical Center
05.2004 - 04.2016

Purchased all Capital Purchases for the entire hospital system. Worked with EVS, Respiratory and L & D to ensure all requisitions were placed making sure delivery was met in a timely manner.

  • Managed and maintained purchase orders and invoices.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Ran daily critical back-order reports daily
  • Coordinated with finance team members on capital expenditures.
  • Reduced lead times for critical materials by collaborating with suppliers to improve delivery performance.
  • Reviewed vendor acknowledgments to verify price, parts, quantities and ship and delivery date accuracy.
  • Authorized payment for purchases after researching receipts of delivered items

Sr Buyer

Children's Healthcare of Atlanta
07.1999 - 05.2004

Maintained a customer and vendor relationship while providing outstanding communication skills. As the Lawson Super User, i trained new employees on the Lawson Software System. Served as first escalation for the Customers, Buyers and Vendors.

  • Achieved cost savings by implementing strategic sourcing and supplier negotiations.
  • Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
  • Led procurement team by training staff and overseeing purchasing decisions.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Assumed leadership over the buyers with the ability to work with people from varies backgrounds, while implementing team values
  • Ran reports on a daily basis to ensure buyers' were maintaining invoices and receiving discrepancies daily.

Software Used: Lawson, Lotus Notes

Lead Buyer

Bird S Coler Memorial Hospital
02.1995 - 06.1999

Purchased all stocked inventory for the entire hospital system.

  • Reduced inventory carrying costs by optimizing stock levels through demand forecasting and close monitoring of consumption trends.
  • Conducted inventory cycle counts and adjusted stock counts to ensure accuracy os stock on hand.
  • Improved supplier relationships by consistently meeting deadlines and maintaining clear communication.
  • Maintained expediting report and buyers discrepancies on a daily basis
  • Collaborated with clinical personnel and department managers to resolve any critical backorder situations.

Education

Associate of Science - customer service, sales strategies, inventory control, leadership, performance assessment

Borough of Manhattan Community College
New York
01.1986

Skills

  • Customer Service Management
  • Complaint Handling & Resolution
  • Order Fulfillment
  • People Skills
  • Customer Satisfaction Enhancement
  • Senior Buyer Responsibilities
  • Team Player
  • Self-Starter
  • Team building & Training
  • Capital Purchases
  • Lawson Software & ESI
  • Accounting
  • Accounts Payable
  • RFP's
  • Bids and Comics

Timeline

Planner Buyer

Wellstar Healthcare
04.2023 - Current

Buyer II

Emory Healthcare
04.2016 - 04.2023

Capital Buyer

Dekalb Medical Center
05.2004 - 04.2016

Sr Buyer

Children's Healthcare of Atlanta
07.1999 - 05.2004

Lead Buyer

Bird S Coler Memorial Hospital
02.1995 - 06.1999

Associate of Science - customer service, sales strategies, inventory control, leadership, performance assessment

Borough of Manhattan Community College