Dedicated Customer Service Representative with 10+ experiences in a Healthcare setting. Consistently achieve record-high customer satisfaction rankings Respected builder and leader of customer-focused teams, instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment Highly focused and diligent problem solver with a unique ability to evaluate situations to solve solutions. Self and Highly-motivated focused professional with over twenty years of experience.
Forecasting and Replenishing stock for the entire Wellstar Warehouse. Worked closely with Receiving and Accounts Payable to ensure all discrepancies are resolved to prevent stocking and/or invoice issues
Purchased all Capital Purchases for the entire hospital system. Worked with EVS, Respiratory and L & D to ensure all requisitions were placed making sure delivery was met in a timely manner.
Maintained a customer and vendor relationship while providing outstanding communication skills. As the Lawson Super User, i trained new employees on the Lawson Software System. Served as first escalation for the Customers, Buyers and Vendors.
Software Used: Lawson, Lotus Notes
Purchased all stocked inventory for the entire hospital system.