Norma Mariscal
Ocala,FL
Summary
Dynamic baker with a proven track record at The Cupcake Store, renowned for enhancing customer satisfaction through exceptional cake decorating and personalized service. A dedicated team player, skilled in food safety and sanitation, who consistently met catering deadlines while adapting recipes for dietary needs, expanding the customer base and driving repeat business.
Knowledgeable with strong background in baking various types of bread, pastries, and desserts. Possesses hands-on experience in maintaining ingredient quality and ensuring customer satisfaction through consistent product excellence. Demonstrated proficiency in time management and attention to detail.
Overview
15
15
years of professional experience
Work History
Baker
The Cupcake Store
04.2013 - 06.2019
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced wedding, birthday cakes, cupcakes, cookies.
- Created appealing displays to showcase products in bakery.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
Barista
University Cafe
09.2004 - 08.2008
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Pastry Arts - Baking And Pastry Arts
National School
San Diego, CA04-2011
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Cleanliness standards
- Adaptive and creative
- Pastry preparation
- Holiday baking
- Waste reduction
- Cake decorating
- Traditional baked goods
Languages
Spanish
Timeline
Baker
The Cupcake Store
04.2013 - 06.2019
Barista
University Cafe
09.2004 - 08.2008
Pastry Arts - Baking And Pastry Arts
National School
Similar Profiles
Isabella LowIsabella Low
Customer Service & Operations Team Member at HappyCakes Cupcake StoreCustomer Service & Operations Team Member at HappyCakes Cupcake Store
Katelyn DickKatelyn Dick
Bartender at Champ CupcakeBartender at Champ Cupcake
Andres AguilarAndres Aguilar
Retail Worker at Icing On The CupcakeRetail Worker at Icing On The Cupcake