Human Resources
Norma Martinez
Operations & Administrative Professional
Brentwood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am an experience office support professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of general office equipment and programs and am motivated to learn, grow and excel my career as an Administrative Professional.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Eligibility Clerk
Contra Costa County Employment And Human Services Department
Concord, CA
07.2022 - Current
- Communicated with people from various cultures and backgrounds on the application process for inquiring child care programs.
- Answered multi-line phone system and shared inbox, routing calls, & delivering messages to staff.
- Interviewed applicants over the phone and determined their eligibility criteria through a series of questions pertaining to the program.
- Reviewed applications for the Head Start Program and the State Preschool Program and processed reviews of highly sensitive documents while maintaining high confidentially practices.
- Educated CSB client's on the programs offered at the bureau & referred clients to partnering agencies.
- Followed Federal & State program guidelines when reviewing applicant's data to determine eligibility for appropriate inquiring programs.
- Documented all communication with applicants and inputted information into system using Clouds Database.
- Attended team meets and recorded meeting minutes to provide historical account of actions, measure progress against strategic plans and drive accountability during the team meetings.
- Updated spreadsheets and databases on shared drives to track, analyze and report on performance and enrollment data of the program.
- Maintained quality control practices by edited documents to improve accuracy of language, flow and readability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Utilized time management strategies to prioritize daily tasks and balance providing support to other teammates.
Lancome Beauty Consultant
Ulta Beauty Inc.
Brentwood, CA
09.2017 - 10.2022
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Human Resources Consultant - Remote
Nova Credit
San Francisco, CA
03.2021 - 07.2022
- Participated in RivetWorks student led consultancy as a paid consultant to evaluate the company's current hiring efforts and abilities to fill job vacancies.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address employee recruitment issues and concerns.
- Provided guidance on recruitment policies and procedures to improve retention efforts or attract quality candidates.
- Applied facts and analytics to understand trends and develop solutions to positively impact recruitment efforts through use of employee survey's and market scan research.
- Utilized telecommunication tools such as Zoom, Google Meet, and MS Teams to create and implement forward-thinking initiatives to improve employee engagement and commitment as well as attract new candidates.
RDA
Dr. Ackerman & Towson Family Dentistry
Brentwood, CA
01.2017 - 06.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Documented patient dental health information, medical history and vital signs for future reference.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Managed office schedules and calendars to coordinate administrative planning and execution.
RDA
Pacific Dental Services
Pleasant Hill, CA
12.2014 - 12.2016
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Lead RDA
Amisha Patel DMD
Fremont, CA
10.2013 - 11.2014
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with customers by phone, email or in-person to provide information.
- Prepared meeting agenda's and materials needed to run team meetings while also recording important information.
- Monitored usage of dental supplies and contacted vendors to place new orders for replenishment.
Assistant Manager
G By GUESS
Concord, CA
08.2012 - 09.2014
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
Associate of Applied Science - Dental Assisting
Heald College - Central Administrative Office
Walnut Creek, CA 08.2006 - 05.2008
Associate of Arts - General Studies
Southern New Hampshire University
Hooksett, NH 06.2020 - 12.2021
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH 01.2021 - Current
Skills
Proficiency in MS Office & Teams & G-Suite
Interests
People Operations
Office Administrtion
Data Analysis
Timeline
Eligibility Clerk
Contra Costa County Employment And Human Services Department
07.2022 - Current
Human Resources Consultant - Remote
Nova Credit
03.2021 - 07.2022
BBA - Human Resources Management
Southern New Hampshire University
01.2021 - Current
Associate of Arts - General Studies
Southern New Hampshire University
06.2020 - 12.2021
Lancome Beauty Consultant
Ulta Beauty Inc.
09.2017 - 10.2022
RDA
Dr. Ackerman & Towson Family Dentistry
01.2017 - 06.2020
RDA
Pacific Dental Services
12.2014 - 12.2016
Lead RDA
Amisha Patel DMD
10.2013 - 11.2014
Assistant Manager
G By GUESS
08.2012 - 09.2014
Associate of Applied Science - Dental Assisting
Heald College - Central Administrative Office
08.2006 - 05.2008
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