Human Resources
Norma Martinez
Operations & Administrative Professional
Brentwood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am an experience office support professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of general office equipment and programs and am motivated to learn, grow and excel my career as an Administrative Professional.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Eligibility Clerk
Contra Costa County Employment And Human Services Department
Concord, CA
07.2022 - Current
- Communicated with people from various cultures and backgrounds on the application process for inquiring child care programs.
- Answered multi-line phone system and shared inbox, routing calls, & delivering messages to staff.
- Interviewed applicants over the phone and determined their eligibility criteria through a series of questions pertaining to the program.
- Reviewed applications for the Head Start Program and the State Preschool Program and processed reviews of highly sensitive documents while maintaining high confidentially practices.
- Educated CSB client's on the programs offered at the bureau & referred clients to partnering agencies.
- Followed Federal & State program guidelines when reviewing applicant's data to determine eligibility for appropriate inquiring programs.
- Documented all communication with applicants and inputted information into system using Clouds Database.
- Attended team meets and recorded meeting minutes to provide historical account of actions, measure progress against strategic plans and drive accountability during the team meetings.
- Updated spreadsheets and databases on shared drives to track, analyze and report on performance and enrollment data of the program.
- Maintained quality control practices by edited documents to improve accuracy of language, flow and readability.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Utilized time management strategies to prioritize daily tasks and balance providing support to other teammates.
Lancome Beauty Consultant
Ulta Beauty Inc.
Brentwood, CA
09.2017 - 10.2022
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Human Resources Consultant - Remote
Nova Credit
San Francisco, CA
03.2021 - 07.2022
- Participated in RivetWorks student led consultancy as a paid consultant to evaluate the company's current hiring efforts and abilities to fill job vacancies.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address employee recruitment issues and concerns.
- Provided guidance on recruitment policies and procedures to improve retention efforts or attract quality candidates.
- Applied facts and analytics to understand trends and develop solutions to positively impact recruitment efforts through use of employee survey's and market scan research.
- Utilized telecommunication tools such as Zoom, Google Meet, and MS Teams to create and implement forward-thinking initiatives to improve employee engagement and commitment as well as attract new candidates.
RDA
Dr. Ackerman & Towson Family Dentistry
Brentwood, CA
01.2017 - 06.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Documented patient dental health information, medical history and vital signs for future reference.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Managed office schedules and calendars to coordinate administrative planning and execution.
RDA
Pacific Dental Services
Pleasant Hill, CA
12.2014 - 12.2016
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Lead RDA
Amisha Patel DMD
Fremont, CA
10.2013 - 11.2014
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Interacted with customers by phone, email or in-person to provide information.
- Prepared meeting agenda's and materials needed to run team meetings while also recording important information.
- Monitored usage of dental supplies and contacted vendors to place new orders for replenishment.
Assistant Manager
G By GUESS
Concord, CA
08.2012 - 09.2014
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
Associate of Applied Science - Dental Assisting
Heald College - Central Administrative Office
Walnut Creek, CA 08.2006 - 05.2008
Associate of Arts - General Studies
Southern New Hampshire University
Hooksett, NH 06.2020 - 12.2021
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH 01.2021 - Current
Skills
Proficiency in MS Office & Teams & G-Suite
Effective communication skills
Analytical and Critical Thinking
Attention to Detail
Teamwork and Collaboration
Good Telephone Etiquette
Process optimization
Time management
Administrative support
Interests
People Operations
Office Administrtion
Data Analysis
Timeline
Eligibility Clerk
Contra Costa County Employment And Human Services Department
07.2022 - Current
Human Resources Consultant - Remote
Nova Credit
03.2021 - 07.2022
BBA - Human Resources Management
Southern New Hampshire University
01.2021 - Current
Associate of Arts - General Studies
Southern New Hampshire University
06.2020 - 12.2021
Lancome Beauty Consultant
Ulta Beauty Inc.
09.2017 - 10.2022
RDA
Dr. Ackerman & Towson Family Dentistry
01.2017 - 06.2020
RDA
Pacific Dental Services
12.2014 - 12.2016
Lead RDA
Amisha Patel DMD
10.2013 - 11.2014
Assistant Manager
G By GUESS
08.2012 - 09.2014
Associate of Applied Science - Dental Assisting
Heald College - Central Administrative Office
08.2006 - 05.2008