Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Martinez

San Antonio,TX

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

5
5
years of professional experience

Work History

Assistant Property Manager

Hope Action Care
01.2020 - 12.2022
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.

General Manager

Wingstop
01.2020 - 08.2021
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash and bank deposits.

Customer Service Representative

La Familia Auto Insurance
07.2017 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Lake Highlands High School
Dallas, TX

Skills

  • Strong communication skills
  • Telephone and email etiquette
  • Product knowledge
  • Property tours and inspections
  • Cash handling
  • Customer service excellence
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Property Manager

Hope Action Care
01.2020 - 12.2022

General Manager

Wingstop
01.2020 - 08.2021

Customer Service Representative

La Familia Auto Insurance
07.2017 - 03.2019

High School Diploma -

Lake Highlands High School

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Norma Martinez