Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Martinez

Plainview

Summary

Dynamic correctional officer with extensive experience at the Texas Department of Criminal Justice, skilled in emergency response and conflict resolution. Proven track record of enhancing inmate safety through vigilant monitoring and effective de-escalation techniques, significantly reducing contraband incidents. Committed to maintaining security and fostering a positive environment through mentorship and collaboration.

Overview

14
14
years of professional experience

Work History

Correctional Officer

Texas Department Of Criminal Justice
02.2017 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Observed behavior of residents individually and in groups.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.

Waitress Trainer

Mias Italian Restaurant
04.2015 - 02.2017
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.

Carhop Server

Sonic Drive-in Chicago, Uptown
07.2013 - 07.2015
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.

Overnight Stocker

Walmart
02.2013 - 09.2013
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.

Meat Cutter

Cargill
06.2011 - 02.2013
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
  • Demonstrated expertise in deboning various types of meats efficiently while maintaining highest levels of precision and quality control.
  • Reduced waste by accurately portioning meat products according to customer specifications.

Education

Basic -

Plainview High School
Plainview, TX
05.2008

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring
  • Safety and security enforcement
  • Self-defense tactics
  • Observation
  • Safety
  • Security procedures
  • Prisoner transport
  • CCTV monitoring
  • Suicide prevention
  • Gang awareness
  • Search procedures
  • Mentorship
  • First aid and CPR certified

Languages

Spanish
Limited Working

Timeline

Correctional Officer

Texas Department Of Criminal Justice
02.2017 - Current

Waitress Trainer

Mias Italian Restaurant
04.2015 - 02.2017

Carhop Server

Sonic Drive-in Chicago, Uptown
07.2013 - 07.2015

Overnight Stocker

Walmart
02.2013 - 09.2013

Meat Cutter

Cargill
06.2011 - 02.2013

Basic -

Plainview High School

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