Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norma Martinez

Brush Prairie,WA

Summary

Dynamic restaurant professional with extensive experience at GBMW, excelling in operations management and staff training. Proven track record in enhancing customer satisfaction and optimizing labor costs. Skilled in inventory management and problem-solving, fostering a cohesive team environment while ensuring compliance with health and safety standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Shift Leader

Ambrosia QSR
11.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Restaurant General Manager

GBMW
01.2016 - 01.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered approved supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Assistant Manager

Burger King
02.2013 - 03.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Developed strong working relationships with staff, fostering a positive work environment.

Crew Member

Burger King
10.2009 - 01.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06-2009

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Pre-shift walk-through
  • Problem-solving
  • Staff training and development
  • Goal setting

Certification

Servsafe Certified

Timeline

Shift Leader

Ambrosia QSR
11.2023 - Current

Restaurant General Manager

GBMW
01.2016 - 01.2018

Assistant Manager

Burger King
02.2013 - 03.2014

Crew Member

Burger King
10.2009 - 01.2013

High School Diploma -

Evergreen High School

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