Summary
Overview
Work History
Education
Skills
Timeline
Generic

Norma Mazzarella

Tustin,CA

Summary

An experienced Account Executive with 17 years of experience in building and maintaining productive relationships with customers. Vast experience in strategic consulting, solution-selling and account management within the manufacturing and technology industries. Deep understanding of the manufacturing industry, including its challenges, trends, and opportunities. Proven ability to develop and execute comprehensive account strategies that result in increased revenue, customer satisfaction, client retention, client loyalty and long-term client partnerships. Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Strong leadership abilities, adept at leading cross-functional teams and collaborating with internal and external stakeholders to drive successful project outcomes. Skilled in contract negotiation and employing proactive and collaborative approaches to strengthen relationships and manage customer needs.

Proven track record of success as evidenced by the Awards/achievements received:

  • Top 20, Best in the West, Account Growth Excellence, Renewal Rate Excellence, Business Builder Honor Roll, Prospect Pioneer Honor Roll
  • Most Valuable Player Award & Top 5 Rookie Honors in the same year
  • Recognized & rewarded for top performance numerous times in multiple industries
  • Consistently exceeded sales goals & management expectations
  • Consistent referrals from existing clients
  • Tenacious, creative and resourceful to break into accounts despite adversity, and go over, through and/or around obstacles

Overview

16
16
years of professional experience

Work History

Certified Thomas Partner

Thomas
2017.01 - Current

Educate prospects on online advertising strategies/concepts that generate a positive ROI, thereby helping improve their digital footprint and online visibility. Drive revenue growth and digital transformation initiatives within the manufacturing industry by leveraging Thomas' full suite of digital marketing solutions. Develop and execute strategic account plans that align with client objectives and result in client success and satisfaction. Build and maintain strong relationships with key decision-makers, C-level executives, and stakeholders across client organizations. Collaborate with internal technical teams to design and implement tailored solutions that meet and exceed client requirements. Achieve and exceed quarterly and annual revenue targets, contributing to the overall success and growth of the team and the organization. Continue to grow pipeline by attending trade shows and networking events to build relationships and identify sales opportunities.

  • Consistently within the top 3 in New Business (among 15 Sales Executives)
  • Act as a trusted advisor to clients, providing industry insights, thought leadership, and best practices to drive business outcomes resulting in multiple up-sells and cross-sells.

Client Solutions Manager

Thomas
2008.07 - 2016.12

Presented full suite of solutions and services, emphasizing the value proposition and benefits to clients' business goals. Managed a portfolio of manufacturing industry clients, responsible for driving revenue growth and client satisfaction. Developed and executed account strategies to identify new opportunities and expand business with existing clients. Led negotiations and contract discussions, ensuring agreements met both client needs and organizational objectives.

  • Secured team’s biggest account just by walking in and asking to speak with President.
  • Sold first and largest Agency deal for the West Coast in a 15-rep peer group.
  • Grew account base by 30%.
  • Trained new sales executives.
  • Pioneered growth opportunities by conducting comprehensive research and targeting key decision-makers.
  • Oversaw client accounts and all services provided to customers.
  • Generated, pursued and converted trade show and cold call leads to enhance revenue.

Account Executive

Thomas
2008.01 - 2008.07

Identified new business opportunities, conduct client discovery/assessments, and deliver compelling presentations and proposals that articulate the value of Thomas’ digital marketing solutions and services. Strengthened customer relationships with proactive and collaborative approach to managing needs. Attended networking events to build relationships and identify sales opportunities. Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

  • Promoted within 6 months for outstanding sales performance.
  • Recognized as the subject matter expert in managing complete conversion from lead generation to revenue creation.
  • Executed successful sales strategies to convert leads into customers.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Attended networking events to build relationships and identify sales opportunities.
  • Ability to make an impact with minimal supervision.

Education

Associate of Arts - Commercial Arts

University of Santo Tomas
Manila, Philippines

Skills

  • Strategic Consulting
  • Solution Selling
  • Relationship building and management
  • Account Management
  • Customer Success and Retention
  • Digital Strategy
  • GTM Strategy
  • B2B
  • SWOT Analysis

Timeline

Certified Thomas Partner

Thomas
2017.01 - Current

Client Solutions Manager

Thomas
2008.07 - 2016.12

Account Executive

Thomas
2008.01 - 2008.07

Associate of Arts - Commercial Arts

University of Santo Tomas
Norma Mazzarella