Successful Customer Service Professional with 20 + years of experience Strong leadership, management, training, coaching, mentoring, great communications skills. Critical thinking, Problem solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Keystone Advisors FMO-Houston
Houston, Tx
10.2025 - 01.2026
Seasonal Temporary Annual Enrollment Period, outbound and inbound caller to Medicare Beneficiary to discuss plan options provide information regarding Medicare and Indemnity plans.
Insurance Agent
Devoted Health Insurance-Houston
Houston, Tx
07.2019 - 01.2025
Responsible for building community relationships to enhance grass roots, meeting sales goals and metrics, telemarketing maintaining retention through good customer services. Provide face to face in-home presentations and telephonic enrollments.
Field Sales Manager
WellCare Of Texas-Houston
Houston, Tx
04.2014 - 06.2019
Leading and motivating a sales team to achieve company goals and objectives, providing support with assigned service areas in the senior communities. Conduct interviews, hire and train ideal candidates to complement the workforce with continuing coaching, motivating and mentorship. Organize telemarketing in a small call center setting to increase appts. Develop and implement sales strategies by creating incentives sales programs to increase sales revenue for the company.
Sr. Benefit Consultant
WellCare Of Texas-Houston
Houston, Tx
02.2008 - 04.2014
Grass roots self generated leads, create relationships with community partners such as pharmacy, providers etc. telemarketing, In-home presentation face to face, conduct formal presentations and events to reach maximum goal.
Skills
Strong customer service and communication with problem solving skills, Patience and empathy, Adaptability, Self motivation, Technical proficiency Excel CRM