Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Norma Mckie

Rosharon

Summary

Successful Customer Service Professional with 20 + years of experience Strong leadership, management, training, coaching, mentoring, great communications skills. Critical thinking, Problem solving.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Keystone Advisors FMO-Houston
Houston, Tx
10.2025 - 01.2026
  • Seasonal Temporary Annual Enrollment Period, outbound and inbound caller to Medicare Beneficiary to discuss plan options provide information regarding Medicare and Indemnity plans.

Insurance Agent

Devoted Health Insurance-Houston
Houston, Tx
07.2019 - 01.2025
  • Responsible for building community relationships to enhance grass roots, meeting sales goals and metrics, telemarketing maintaining retention through good customer services. Provide face to face in-home presentations and telephonic enrollments.

Field Sales Manager

WellCare Of Texas-Houston
Houston, Tx
04.2014 - 06.2019
  • Leading and motivating a sales team to achieve company goals and objectives, providing support with assigned service areas in the senior communities. Conduct interviews, hire and train ideal candidates to complement the workforce with continuing coaching, motivating and mentorship. Organize telemarketing in a small call center setting to increase appts. Develop and implement sales strategies by creating incentives sales programs to increase sales revenue for the company.

Sr. Benefit Consultant

WellCare Of Texas-Houston
Houston, Tx
02.2008 - 04.2014
  • Grass roots self generated leads, create relationships with community partners such as pharmacy, providers etc. telemarketing, In-home presentation face to face, conduct formal presentations and events to reach maximum goal.

Skills

  • Strong customer service and communication with problem solving skills, Patience and empathy, Adaptability, Self motivation, Technical proficiency Excel CRM

Certification

  • Life, Health and Disability
  • Licenses- CA and Texas

Timeline

Inside Sales Representative

Keystone Advisors FMO-Houston
10.2025 - 01.2026

Insurance Agent

Devoted Health Insurance-Houston
07.2019 - 01.2025

Field Sales Manager

WellCare Of Texas-Houston
04.2014 - 06.2019

Sr. Benefit Consultant

WellCare Of Texas-Houston
02.2008 - 04.2014
Norma Mckie