Hi, I’m
Norma Medellin
Arlington,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
years of professional experience
Work History
Ann Taylor Loft
Store Manager
03.2022 - Current
Job overview
- Completed point of sale opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Ulta Salon, Cosmetics & Fragrance, Inc
General Manager
11.2016 - 03.2022
Job overview
- Successfully develop and coached a team that consistently drive results by being #1 for highest percentage over budget (54%) and highest comp (54%) in our district
- Also, increasing average ticket by 49% YOY.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Resolve customer complaints regarding sales and service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Salon, Toni & Guy Hairdressing
Salon Director
04.2003 - 09.2016
Job overview
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Direct the hiring, training, or performance evaluations of stylist or sales staff and oversee their daily activities
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Dallas Country Club
Assistant Spa Director
08.1995 - 02.2002
Job overview
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Led spa tours for new members to familiarize guests with services provided.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Coordinated facility schedules to maximize usage and efficiency.
Education
University of North TexasDenton, TX
Bachelor of Science from Business Administration
Make-up DesignoryBurbank, CA
Certification of Completion from Cosmetology Education
Toni & Guy Hairdressing AcademyCarrollton, TX
TDLR - Cosmetologist from Cosmetology
Skills
- Verbal and Written Communication
- Team Leadership
- Customer Experience
- Sales Promotion
- Performance Analysis
- Top Talent Recruiting, Hiring and Retention
- Staff Motivation
- Problem Resolution
- Event Management
- Budgeting and Cost Control
- Operations Management
- Inventory Control
Additional Information
- requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Store Manager
Ann Taylor Loft
03.2022 - Current
General Manager
Ulta Salon, Cosmetics & Fragrance, Inc
11.2016 - 03.2022
Salon Director
Salon, Toni & Guy Hairdressing
04.2003 - 09.2016
Assistant Spa Director
Dallas Country Club
08.1995 - 02.2002
University of North Texas
Bachelor of Science from Business Administration
Make-up Designory
Certification of Completion from Cosmetology Education
Toni & Guy Hairdressing Academy
TDLR - Cosmetologist from Cosmetology
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