Norma Mejia

Lead Pawnbroker

Best Collateral

San Mateo, CA

12.2006 - Current

Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
Explained store policies and procedures to customers and responded to questions about loan terms.
Priced, tagged and resold items not retrieved by owners within specified timeframes.
Appraised items, including jewelry, firearms and [Type] to determine product value and authenticity.
Arranged items for sale in display cases and on racks to achieve profit objectives.
Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
Set terms for loans and collateral, including rate, fee and expiration date.
Valued items according to current market conditions and negotiated with customers regarding prices.
Checked identification for every individual bringing in merchandise and verified against police stolen item database.
Evaluated item quality and value to determine correct offer amounts.
Evaluated customer merchandise to make purchasing decisions for store.
Studied local market to better understand in-demand products to stock in store.
Recommended store merchandise to fit customers' unique shopping needs and budgets.
Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
Verified identification, wrote out paperwork and documented transactions in computer system using [Software].
Handled payments and deposits, including large amounts of cash securely for $[Amount] annual revenue-producing business.
Researched electronics and other items online to identify market value.
Counted inventory every [Timeframe] and produced reports for management detailing such information.
Performed [Timeframe] reviews of aging loans to identify merchandise ready for sale.