NORMA MELBOURNE
10106 Kathleen Haney Drive
Summary
Dedicated and detail-oriented Certified Phlebotomy Technician with over 7 years of healthcare experience. Skilled in venipuncture, specimen collection, EKG operation, and patient care. Known for maintaining accuracy, professionalism, and compassion in fast-paced clinical settings. Committed to ensuring patient comfort, safety, and confidentiality in accordance with HIPAA and laboratory standards. Detail-oriented phlebotomist skilled in venipuncture, EKG operation, and specimen processing. Committed to ensuring HIPAA compliance and delivering exceptional patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomist
Ibn Sina Clinic
04.2025 - 10.2025
- Perform venipuncture and capillary collections on diverse patient populations.
- Label, process, and transport specimens following CLIA and OSHA guidelines.
- Maintain accurate records and ensure high-quality standards in specimen handling.
- Deliver exceptional patient care and communication to ensure a comfortable experience.
- Perform EKGs and assist in monitoring cardiac activity as part of patient diagnostics.
- Maintained cleanliness and organization of phlebotomy equipment and work area.
Home Health Aide
BrightStar Care
01.2022 - 01.2025
- Assisted patients with daily living activities, medication reminders, and mobility support.
- Monitored and recorded vital signs and reported changes to supervising nurses.
- Ensured compliance with patient safety, infection control, and HIPAA regulations.
- Provided compassionate in-home care and emotional support to clients and families.
Phlebotomist
Bonaventure Medical Laboratory
01.2002 - 05.2004
- Collected and processed blood specimens using venipuncture and capillary techniques.
- Verified patient identity, labeled specimens accurately, and maintained proper documentation.
- Assisted with specimen centrifugation, preparation, and transport to testing departments.
- Ensured adherence to infection control, safety, and laboratory quality standards.
- Provided courteous and professional service to patients and healthcare staff.
Education
Phlebotomy, EKG, and Laboratory Assistant Program - undefined
Houston Career Institute
10.2025
GED - undefined
01.2020
Skills
- Venipuncture & Capillary Collection
- EKG Operation & Interpretation
- Specimen Labeling & Processing
- Vital Signs Monitoring
- Patient Care & Communication
- HIPAA Compliance & Documentation
- CLIA, CAP, & OSHA Standards
- Quality Assurance & Infection Control
Certification
- Certified Phlebotomy Technician, National Center for Competency Testing (NCCT), 2025-10-18
- HIPAA Compliance Certificate, 2025–Present
- CPR Certified, American Heart Association, 2025–Present
Timeline
Phlebotomist
Ibn Sina Clinic
04.2025 - 10.2025
Home Health Aide
BrightStar Care
01.2022 - 01.2025
Phlebotomist
Bonaventure Medical Laboratory
01.2002 - 05.2004
Phlebotomy, EKG, and Laboratory Assistant Program - undefined
Houston Career Institute